Erin Sauls
Victorville
Summary
Results-oriented Loan Processor highly effective at coordinating documents and processes between departments, individuals and government offices. Expert negotiator, problem solver and organizer. Over 6 years of experience in loan processing and mortgages.
Overview
15
15
years of professional experience
Work History
Loan Processor
Computershare
11.2021 - Current
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
Home Health Aide
IHSS Adult Services Program
01.2011 - Current
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Loan Processor 4
Loan Depot
01.2020 - 11.2021
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
Loan Processor
Western Express Lending
02.2013 - 11.2016
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
Customer Service Representative Team Lead
Hulu
02.2010 - 10.2013
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.
Education
Associate of Arts - Early Childhood Care And Education
Aspen University
Denver, CO05.2016
Skills
- Data Entry
- Teamwork and Collaboration
- Information Verification
- Regulatory Compliance
Timeline
Loan Processor
Computershare
11.2021 - Current
Loan Processor 4
Loan Depot
01.2020 - 11.2021
Loan Processor
Western Express Lending
02.2013 - 11.2016
Home Health Aide
IHSS Adult Services Program
01.2011 - Current
Customer Service Representative Team Lead
Hulu
02.2010 - 10.2013
Associate of Arts - Early Childhood Care And Education
Aspen University
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