Erin Roberts
Thamesford,ON
Summary
Results-driven individual skilled in inventory control and customer service excellence. Recognized for effectively multitasking in busy retail settings while ensuring high productivity and a welcoming atmosphere. Strong emphasis on educating customers and maintaining operational standards to support team objectives and enhance customer loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Budtender
High Q
Thamesford, ON
06.2024 - Current
- Greet customers in a friendly manner.
- Educated customers on different products.
- Answered any questions a customer might have about the product.
- Managed cash and card payments with the POS
- Conducted accurate inventory counts each shift, documenting discrepancies to maintain stock integrity.
- Assisted with unpacking and organizing new shipments, accurately counting each product received.
- Maintained a clean and organized store environment.
- As a non-smoker, research was essential to provide the best service.
Supervisor
Tim Hortons
Thamesford, ON
07.2019 - 08.2023
- Assigned tasks to coworkers based on workload and skillset, ensuring efficient operations.
- Established team goals to enhance productivity and foster a collaborative environment.
- Resolved problems or complaints promptly and professionally to maintain customer satisfaction.
- Worked collaboratively with coworkers while operating drive-thru services in a prompt and friendly manner.
Market Crew
Your Farmers Market
Woodstock, ON
08.2021 - 01.2022
- Promoted seasonal products and special deals, leveraging local company knowledge to increase sales.
- Used customer service skills to kindly greet customers and help them with any questions they had about the store.
- Worked with team members to ensure exceptional customer service and maintenance of the market.
- Maintained store cleanliness and organized inventory to enhance customer experience
Education
High school diploma or GED -
College Avenue Secondary School
Woodstock, ON06-2022
Skills
- Product knowledge
- Retail sales
- Customer service
- Inventory control
- Supervising experience
- Attention to detail
- Organizational skills
- Time management
- Problem solving
Certification
- Health and Safety Awareness, 01/01/24, Present
- ACES and Resilience Core Training, 01/01/24, Present
- Workplace Trauma Exposure and Self-Care, 01/01/24, Present
References
- Michelle Forgues, Former Owner/Manager, Tim Hortons, 226-926-5422
- Tim Taylor, Assistant Manager, Tim Hortons, 226-236-9499
- Kayla Murdy, Colleague, High Q, 548-588-2910
Timeline
Budtender
High Q
06.2024 - Current
Market Crew
Your Farmers Market
08.2021 - 01.2022
Supervisor
Tim Hortons
07.2019 - 08.2023
High school diploma or GED -
College Avenue Secondary School