Erin Reitav

• Coordinated schedules and timelines for events.
• Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
• Managed event logistics and operations.
• Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
• Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and participants.
• Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
• Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
• Managed budgets effectively, negotiating contracts to secure cost savings without compromising quality.

At Potter Settlement Winery, I am responsible for engaging guests and providing indepth knowledgeable service to provide the best wine tasting experience possible without intimidation. Helping each person find the product and experience they are looking for.

• Improved customer satisfaction with exceptional project management skills and timely management of bookkngs
• Launched new experience ideas successfully through comprehensive planning, strategy and research.
• Determined business plan, mission statement, and vision.
• Established a successful startup by researching market opportunities, creating a business plan, and securing funding.
• Successfully navigated challenging economic conditions by adapting business strategies quickly in response to changing market dynamics.
• Managed financial aspects of the business including budgeting, forecasting, cash flow management, and financial reporting to stakeholders.
• Enhanced online presence with well-designed Facebook pages, engaging social media content, and targeted digital advertising campaigns.
• Analyzed sales data to identify trends, adjusting marketing strategies to capture new market segments.
• Boosted customer satisfaction, refining customer service process to ensure quick and effective resolution of inquiries and complaints.

• Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
• Managed time effectively while prioritizing tasks based on urgency or importance, resulting in optimized productivity levels throughout each shift.
• Adhered strictly to company policies and guidelines concerning hygiene practices, upholding a high standard of cleanliness at all times.
• Promoted safety awareness among team members through proper use of equipment and chemicals during cleaning tasks.
• Performed deep-cleaning tasks on a regular basis, ensuring the long-term preservation of companies assets such as furniture and fixtures.
• Developed strong relationships with colleagues across departments, fostering a supportive work environment conducive to achieving shared goals.
• Assisted in training new hires on housekeeping standards and procedures, ensuring consistent quality across the team.
• Supported laundry operations by washing, drying, and folding linens as needed, contributing to smooth workflow and room readiness.
• Adhered to optimal standards for cleanliness, appearance and service.
• Removed dirt, dust, grease and from surfaces using proper solutions.
• Contributed to the improvement of housekeeping services by providing valuable feedback on current processes and suggesting potential enhancements.

• Built strong relationships with customers through positive attitude and attentive response.
• Mentored and guided guests to better enhance their experience
• Provided regular woodworking maintenance as needed