Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Erin Reid

Oak Hill,NB

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

22
22
years of professional experience

Work History

Customer Service Representative

Service New Brunswick
St. Stephen, New Brunswick
03.2025 - Current
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Developed positive relationships with customers through friendly interactions.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Provided accurate information about products and services to customers.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Collected deposits or payments and arranged for billing.

Receptionist

Downey Ford Sales
St. Stephen, New Brunswick
04.2023 - 02.2024
  • Monitored office supplies inventory and placed orders when necessary.
  • Greeted visitors and provided them with assistance.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Assisted with special projects assigned by management when required.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Organized travel arrangements for staff members including flights, hotels, car rentals.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Scheduled appointments for clients, customers, and other visitors.
  • Responded to inquiries from internal staff members regarding office operations.
  • Coordinated with vendors for repairs and maintenance of office equipment.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Scheduled and confirmed appointments and meetings for management team.
  • Performed clerical duties such as filing, photocopying, and faxing.
  • Handled customer inquiries and complaints, providing timely and appropriate solutions.
  • Updated and recorded customer or client information to maintain accounts.
  • Processed payments and updated accounts to reflect balance changes.
  • Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
  • Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
  • Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
  • Provided administrative support to various departments, assisting with document preparation and data entry.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Developed and maintained a filing system for essential documents, improving office organization.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.
  • Coordinated pick-up and delivery of express mail services.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Sorted invoices for accounting department by date stamping and filing by vendor code.

PSW

Home Support Services
St. Stephen, New Brunswick
08.2018 - 03.2023
  • Participated in continuing education courses designed to stay abreast of industry trends and best practices.
  • Performed errands such as grocery shopping or picking up prescriptions for the client.
  • Maintained a clean and safe environment for the client by performing light housekeeping duties.
  • Accompanied clients to medical appointments and monitored vital signs.
  • Provided companionship by engaging in conversations with patients about current events or past experiences.
  • Collaborated with other healthcare professionals such as nurses, physicians and social workers to develop comprehensive treatment plans.
  • Facilitated communication between patient's family members regarding any changes in patient's condition.
  • Provided personal care assistance and support to clients, including bathing, dressing, grooming, toileting and mobility.
  • Assisted clients with activities of daily living such as eating, drinking and medication reminders.
  • Administered medications as prescribed by physician following all safety guidelines.
  • Recorded detailed notes on patient's condition in accordance with agency policy.
  • Provided emotional support to clients while encouraging independence.
  • Initiated recreational activities that were enjoyable yet beneficial to the patient's health.
  • Assessed physical needs of patients and developed individualized plans of care accordingly.
  • Respected privacy of all patients at all times while providing quality care services.
  • Monitored changes in the client's condition and reported any concerns immediately to supervisor or physician.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Assisted with meal planning to meet nutritional plans.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
  • Improved patient outlook and daily living through compassionate care.
  • Followed safe lifting and transferring techniques to transport residents.
  • Laundered clothing and bedding to prevent infection.
  • Built strong and trusting rapport with clients and loved ones.
  • Helped clients get in and out of beds and wheelchairs.
  • Recorded client status progress and challenges in logbooks and reports.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.

PSW

St Stephen Seniors Complex
St. Stephen, New Brunswick
03.2018 - 08.2018
  • Participated in continuing education courses designed to stay abreast of industry trends and best practices.
  • Encouraged positive behavior modification through reinforcement strategies.
  • Provided companionship by engaging in conversations with patients about current events or past experiences.
  • Provided personal care assistance and support to clients, including bathing, dressing, grooming, toileting and mobility.
  • Assisted clients with activities of daily living such as eating, drinking and medication reminders.
  • Administered medications as prescribed by physician following all safety guidelines.
  • Provided emotional support to clients while encouraging independence.
  • Initiated recreational activities that were enjoyable yet beneficial to the patient's health.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Followed safe lifting and transferring techniques to transport residents.
  • Encouraged residents to participate in activities of daily living to enhance personal dignity.
  • Laundered clothing and bedding to prevent infection.
  • Helped clients get in and out of beds and wheelchairs.

Customer Service Representative

Stationery Plus Ltd
St. Stephen, New Brunswick
01.2015 - 01.2017
  • Developed positive relationships with customers through friendly interactions.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered customer inquiries via phone, email, and chat.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Provided accurate information about products and services to customers.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Developed strong customer relationships to encourage repeat business.

Assistant Front End Manager

Sobeys/Price Chopper
St. Stephen, New Brunswick
04.2003 - 07.2014
  • Performed basic maintenance tasks such as stocking shelves or cleaning counters.
  • Provided feedback to management on team performance and areas for improvement.
  • Tracked employee hours to ensure accurate payroll records were maintained.
  • Established goals for team members to encourage productivity and efficiency.
  • Created weekly work schedules for all front end staff members.
  • Resolved customer complaints promptly and efficiently.
  • Encouraged teamwork among staff members by recognizing accomplishments and achievements.
  • Collaborated with other managers on developing new operational processes.
  • Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
  • Regularly evaluated performance of individual team members and provided constructive feedback.
  • Supervised cashiers in handling transactions accurately and efficiently.
  • Assisted in the recruiting, hiring, training, and scheduling of front end staff.
  • Inspected checkout lanes periodically to verify accuracy of pricing information.
  • Assisted customers with product selection, inquiries, and checkout processes.
  • Managed daily operations of the front end area including opening and closing duties.
  • Ensured all employees followed safety regulations while performing their duties.
  • Developed and implemented strategies to increase customer satisfaction ratings.
  • Resolved customer complaints in a professional manner.
  • Conducted regular inventory checks to ensure product availability.
  • Monitored cash drawers in checkouts to verify adequate cash supply.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.
  • Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

Administrative Assistant - Administrative Assistant

NBCC
Saint Andrews, NB
06-2002

High School Diploma -

St Stephen High School
St. Stephen, NB
06-2001

Skills

  • Customer service
  • Data entry
  • Conflict resolution
  • Record keeping
  • Product knowledge
  • Administrative support
  • Customer relationship management
  • Problem solving
  • Communication skills
  • Attention to detail
  • Team collaboration

References

References available upon request.

Timeline

Customer Service Representative

Service New Brunswick
03.2025 - Current

Receptionist

Downey Ford Sales
04.2023 - 02.2024

PSW

Home Support Services
08.2018 - 03.2023

PSW

St Stephen Seniors Complex
03.2018 - 08.2018

Customer Service Representative

Stationery Plus Ltd
01.2015 - 01.2017

Assistant Front End Manager

Sobeys/Price Chopper
04.2003 - 07.2014

Administrative Assistant - Administrative Assistant

NBCC

High School Diploma -

St Stephen High School

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Erin Reid