Erin Pugh
Medicine Hat
Summary
Punctual key holder offers top skills in customer service and cash handling paired with outstanding multitasking and communication abilities. Responsible and mature individual with several years of experience enhancing store operations. Recognized for exceeding expectations and building customer loyalty. Consistently exceed sales goals and improve store operations efficiency through proactive problem-solving.
Overview
3
3
years of professional experience
2020
2020
years of post-secondary education
Work History
Sales Lead Keyholder
Garage
Medicine Hat
02.2024 - Current
- Trained new staff on store policies and operational procedures.
- Maintained visual merchandising standards to enhance product appeal.
- Collaborated with team members to achieve store goals and objectives.
- Resolved customer complaints in a timely manner to maintain positive relationships with clients.
- Developed strategies to increase sales opportunities by utilizing promotional materials, displays, and signage.
- Provided feedback on employee performance evaluations as needed by management team members.
- Supervised staff during shifts to ensure proper coverage of the floor at all times.
Sales Lead Keyholder
Bath and body works
Medicine Hat
09.2022 - 01.2023
- Led team in daily sales operations and customer interactions.
- Assisted customers in product selection and provided exceptional service.
- Managed inventory levels and restocked shelves as needed.
- Trained new staff on store policies and operational procedures.
- Executed opening and closing procedures efficiently each shift.
- Assisted in training new sales associates on store policies, procedures, and standards of operations.
- Performed opening and closing duties including counting cash drawers and preparing bank deposits.
Education
Diploma - Hairstylist
One Beauty
03.2019 - 03.2020
Medicine Hat High School
Medicine Hat, ABSkills
- Inventory management
- Performance evaluation
- Conflict resolution
- Shift supervision
- Cash handling
- Time management
- Staff training and development
- Bank deposits
- Staff oversight
- Loss prevention strategies
- Daily reporting
- Safety enforcement
- Opening and closing coordination
Timeline
Sales Lead Keyholder
Garage
02.2024 - Current
Sales Lead Keyholder
Bath and body works
09.2022 - 01.2023
Diploma - Hairstylist
One Beauty
03.2019 - 03.2020
Medicine Hat High School