Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Erin Probert

Carrolls Corner,NS

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

10
10
years of professional experience

Work History

Data Entry

Wingbeat Outdoors Ltd
02.2020 - Current
  • Complete recordkeeping, filing and data entry duties.
  • Process payments
  • Completing applications for required building permits.
  • Balancing monthly and year finances.

Shipping Office CSR

The Shaw Group Ltd - Resources Division
06.2014 - 05.2023
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Contributed to company growth by consistently and efficiently processing sales for shipment with specific instructions and care.
  • Provided customers with the proper product knowledge on various aggregates and sand types.
  • Streamlined communication between departments/yards to ensure timely resolution of customer concerns.
  • Processing and handling payments.
  • Worked closely with members of a team to coordinate shipments and advise of production needs to fulfill shipments.
  • Field sales calls by phone or in person when necessary and complete transactions.
  • Ensuring proper amount of product is assigned to each flat deck to meet weight restrictions and not exceed.
  • Follow required safety regulations to ensure the health and safety of all employees.
  • Record keeping, filing and data entry.
  • Training new shipping/CSR associates.

Education

Lean Training - Level 1 -

Shaw Group Training
2016

Hairstyling -

Concepts Career College
2011

High School Graduate -

Charles P Allen High School
2009

Skills

  • MS Office
  • Analytical Thinking
  • Relationship Building
  • Teamwork and Collaboration
  • Communication and customer service
  • Organization
  • Multi tasking

References

Deanna Cavanaugh (Previous Manager- Shaw) 902-751-4482


Kenda Campbell (Dispatch- Shaw) 902-758-5116


Janice Sanford (CSR Manager- Shaw) 902-402-8990

Timeline

Data Entry

Wingbeat Outdoors Ltd
02.2020 - Current

Shipping Office CSR

The Shaw Group Ltd - Resources Division
06.2014 - 05.2023

Lean Training - Level 1 -

Shaw Group Training

Hairstyling -

Concepts Career College

High School Graduate -

Charles P Allen High School

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Erin Probert