Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Languages
Awards
Community Service
Publications
Military Experience
Dissemination
Timeline
Generic

Erin Pope, DNP, RN, AGCNS-BC, AMB-BC

Riverside

Summary

Experienced with advanced clinical practices in adult healthcare, focusing on improving patient care and outcomes. Utilizes evidence-based methodologies to enhance treatment effectiveness and patient education. Track record of fostering interdisciplinary teamwork to deliver comprehensive care.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Charge Nurse, Cardiac Care Unit & Quality Improvement

Riverside Community Hospital
09.2008 - 02.2015
  • Led frontline cardiac care while spearheading a multidisciplinary initiative to enhance treatment protocols for patients with congestive heart failure (CHF), resulting in improved clinical outcomes and reduced readmission rates.

Charge Nurse, Same Day Surgery

Parkview Community Hospital
08.2007 - 09.2008
  • Managed perioperative nursing operations and directed the Surgical Improvement Project, streamlining workflows and elevating patient safety through evidence-based enhancements in same-day surgical care.

Assistant Nurse Manager

Kaiser Permanente
08.2005 - 08.2007
  • Supported operational leadership across inpatient units, optimizing staffing, patient throughput, and quality metrics while mentoring clinical staff and contributing to system-wide performance improvement efforts.

Nurse Manager/Facility Telehealth Coordinator, Connected Care

VA Loma Linda Healthcare System
07.2023 - Current
  • Direct enterprise-wide telehealth operations, ensuring consistent, high-quality virtual care delivery across platforms while driving timely access for thousands of Veterans.
  • Launched the Virtual Health Resource Center in 2024, a pioneering initiative that empowers Veterans, caregivers, and VA staff through hands-on support and education in virtual care technologies, dramatically improving digital health literacy and engagement.
  • Led interdisciplinary clinical reviews and care coordination across telehealth modalities, streamlining workflows and elevating patient outcomes through proactive, data-informed decision-making.
  • Designed and implemented robust data tracking infrastructure, transforming program-wide reporting accuracy and operational transparency—enabling real-time performance monitoring and strategic planning.
  • Championed an evidence-based retinal screening protocol, expanding access to underserved populations and generating nearly $1 million in cost savings—a model now considered for national replication.
  • Spearheaded telehealth training programs for clinical teams, ensuring full compliance with national standards while cultivating a culture of virtual care excellence and continuous improvement.

HUD VASH RN

VA Loma Linda Healthcare System
02.2023 - 07.2023
  • Delivered comprehensive nursing care and case management for chronically homeless Veterans, addressing complex medical and psychosocial needs while advancing long-term housing stability and health equity.
  • Designed and implemented standardized documentation templates and competency frameworks, streamlining clinical workflows and elevating consistency across nursing practice within specialized VA programs.

Acting Assistant Chief, Quality, Safety, Value

VA Loma Linda Healthcare System
01.2022 - 05.2023
  • Stepped in as Acting Assistant Chief for Quality, Safety, and Value (QSV), leading initiatives, driving cross-functional efforts to ensure full compliance with accreditation standards, and upholding the facility’s reputation for clinical excellence.
  • Directed performance improvement and audit readiness strategies for high-stakes reviews—including Office of the Inspector General, The Joint Commission, and Commission on Accreditation of Rehabilitation Facilities—resulting in successful survey outcomes and strengthened organizational accountability.

Specialty Clinic RN

VA Loma Linda Healthcare System
02.2022 - 02.2023
  • Led the development of the Toxic Exposure Screening (TES) program, catalyzing national best-practice collaborations and promoting the role of the Clinical Nurse Specialist as a leader in proactive environmental health screening.
  • Conducted onboarding health assessments for newly hired VA personnel, ensuring regulatory compliance and promoting workforce wellness from day one.
  • Co-developed preventive care initiatives, including the CDC-accredited Diabetes Prevention Program, expanding access to evidence-based interventions and reinforcing VA’s commitment to chronic disease mitigation.

Community-Based Outpatient Clinic RN Coordinator

VA Loma Linda Healthcare System
05.2017 - 02.2022
  • Directed clinical operations across five high-volume outpatient clinics, ensuring seamless delivery of primary and ambulatory care services while optimizing staffing, workflows, and patient experience.
  • Led the strategic launch of five new outpatient clinics, dramatically expanding access to care for Veterans across underserved regions and aligning with VA’s mission of equitable healthcare delivery.
  • Managed a $600 million healthcare contract, overseeing service delivery for 70,000 Veterans and ensuring compliance, quality assurance, and fiscal stewardship across a multi-site outpatient network.
  • Served as Co-Chair of the Primary Care Oversight Committee, driving policy development, clinical governance, and staff training initiatives that strengthened care standards and operational consistency system-wide.
  • Implemented enterprise-level performance improvement strategies, integrating national benchmark reporting tools to elevate clinical outcomes, enhance accountability, and support data-driven decision-making.

Education

Doctorate - Nursing Practice

University of San Diego
San Diego, CA
05-2025

Master of Science - Nursing

Mount St. Mary’s University
Los Angeles, CA
12-2014

Bachelor of Science - Nursing

University of Southern California
Los Angeles, CA
01.1999

Skills

  • Decision-making
  • Care Coordination
  • Clinical leadership
  • Leadership and management
  • Health promotion
  • Interprofessional collaboration
  • Quality improvement
  • Healthcare management

Accomplishments

    Loma Linda VA Healthcare System:

    Facility Telehealth Coordinator:

  • Championed an evidence-based retinal screening protocol, expanding access to underserved populations and generating nearly $1 million in cost savings—a model now considered for national replication.
  • Launched a Virtual Health Resource Center in 2024, a pioneering initiative that empowers Veterans, caregivers, and VA staff through hands-on support and education in virtual care technologies, dramatically improving digital health literacy and engagement.
  • Led interdisciplinary clinical reviews and care coordination across telehealth modalities, streamlining workflows and elevating patient outcomes through proactive, data-informed decision-making.
  • Designed and implemented robust data tracking infrastructure, transforming program-wide reporting accuracy and operational transparency—enabling real-time performance monitoring and strategic planning.
  • Spearheaded telehealth training programs for clinical teams, ensuring full compliance with national standards while cultivating a culture of virtual care excellence and continuous improvement.
  • HUD VASH RN

  • Delivered comprehensive nursing care and case management for chronically homeless Veterans in Housing and Urban Development-Veterans Affairs Supportive Housing Program, addressing complex medical and psychosocial needs while advancing long-term housing stability and health equity.
  • Designed and implemented standardized documentation templates and competency frameworks, streamlining clinical workflows and elevating consistency across nursing practice within specialized VA programs.
  • Specialty Clinic RN

  • Led the development of the Toxic Exposure Screening (TES) program, catalyzing ational best-practice collaborations and promoting the role of the Clinical Nurse Specialist as a leader in proactive environmental health screening.
  • Conducted onboarding health assessments for newly hired VA personnel, ensuring regulatory compliance and promoting workforce wellness from day one.
  • Co-developed preventive care initiatives, including the CDC-accredited Diabetes Prevention Program, expanding access to evidence-based interventions and reinforcing VA’s commitment to chronic disease mitigation.
  • Community-Based Outpatient Clinic RN Coordinator

  • Directed clinical operations across five high-volume outpatient clinics, ensuring seamless delivery of primary and ambulatory care services while optimizing staffing, workflows, and patient experience.
  • Led the strategic launch of five new outpatient clinics, dramatically expanding access to care for Veterans across underserved regions and aligning with VA’s mission of equitable healthcare delivery.
  • Managed a $600 million healthcare contract, overseeing service delivery for 70,000 Veterans and ensuring compliance, quality assurance, and fiscal stewardship across a multi-site outpatient network.
  • Served as Co-Chair of the Primary Care Oversight Committee, driving policy development, clinical governance, and staff training initiatives that strengthened care standards and operational consistency system-wide.
  • Implemented enterprise-level performance improvement strategies, integrating national benchmark reporting tools to elevate clinical outcomes, enhance accountability, and support data-driven decision-making.
  • Acting Assistant Chief, Quality, Safety, Value

  • Stepped in as Acting Assistant Chief for Quality, Safety, and Value (QSV), leading initiatives, driving cross-functional efforts to ensure full compliance with accreditation standards, and upholding the facility’s reputation for clinical excellence.
  • Directed performance improvement and audit readiness strategies for high-stakes reviews—including Office of the Inspector General, The Joint Commission, and Commission on Accreditation of Rehabilitation Facilities—resulting in successful survey outcomes and strengthened organizational accountability.

Affiliations

  • Veterans Affairs Virtual Affiliate of NACNS| Board Member, 2024- Present
  • California Association of Clinical Nurse Specialists (CACNS)| Regional Director, Inland Empire, Legislative and Regulation Committee member (2024–Present)
  • American Nurses Credentialing Center (ANCC) | Chair, Content Expert Panel (CEP) (2017-2024)
  • National Association of Clinical Nurse Specialists (NACNS)| Abstract Reviewer (2017–2024)
  • American Nurses Association–California | Nurse Mentorship Program Advisor (2021–2022)
  • American Nurses Association | Member (2017–present)
  • American Association of Ambulatory Care Nurses | Member (2022–present)

Certification

  • Registered Nurse, California License No. 557167 (Expires 2025-07)
  • Certified Clinical Nurse Specialist, California License No. 4276 (Expires 2025-07) | NPI: 1073214474
  • ANCC Board Certifications: Adult-Gerontology Clinical Nurse Specialist (Expires 2027), Ambulatory Care Nursing (Expires 2027)
  • Basic Life Support (BLS) | American Heart Association

Languages

French
Limited Working

Awards

2025 Nurse of the Year Nominee, VA Loma Linda Healthcare System, 3rd Place, NACNS Student Poster Presentation, Utilizing a Clinical Resource Hub to Improve Access and Workflow for Retinopathy Screenings in the Veteran Population, 2024, Good Samaritan Award, City of Riverside (2017), Caring Spirit Award, Press-Enterprise (2005), Notable Nurse Recognition, California General Assembly (2005)

Community Service

American Nurses Credentialing Center, Appointments Committee Member, 2023, Present, Hands-Only CPR Public Service Announcement, City of Riverside, CA (2017)

Publications

  • Utilizing a Clinical Resource Hub to Improve Access and Workflow for Retinopathy Screenings in the Veteran Population, Veterans Health Administration, VISN 22 Quality Improvement Spotlight (2025)
  • Utilizing a Clinical Resource Hub to Improve Access and Workflow for Retinopathy Screenings in the Veteran Population, Student Poster Presentation, National Association of Clinical Nurse Specialists Annual Conference (2024)
  • Developing a Nursing Role for Homeless Outreach | ANCC Leadership Meeting (2023)
  • Maintaining Outpatient Clinic Operations During a Pandemic: Lessons Learned | ANCC Panel Meeting (2021)
  • Access Extension Plan: A Proposal for Five New Community-Based Outpatient Clinics | White Paper, VA Loma Linda Healthcare System (2020)
  • Lateral Violence: A Learned Behavior | Poster Presentation, Mount Saint Mary’s University Poster Symposium (2014)

Military Experience

  • U.S. Army | Registered Nurse & Captain (1999 – 2005)
  • Commissioned officer with progressive leadership roles in high-acuity and combat environments, delivering mission-critical care and operational oversight across global deployments.
  • House supervisor at Army Community Hospital in Würzburg, Germany.
  • Trauma ICU nurse deployed in Tikrit, Iraq with 67th Combat Support Hospital.

Dissemination

  • Utilizing a Clinical Resource Hub to Improve Access and Workflow for Retinopathy Screenings in the Veteran Population, Veterans Health Administration, VISN 22 Quality Improvement Spotlight (2025)
  • Utilizing a Clinical Resource Hub to Improve Access and Workflow for Retinopathy Screenings in the Veteran Population, Student Poster Presentation, National Association of Clinical Nurse Specialists Annual Conference (2024)
  • Developing a Nursing Role for Homeless Outreach | ANCC Leadership Meeting (2023)
  • Maintaining Outpatient Clinic Operations During a Pandemic: Lessons Learned | ANCC Panel Meeting (2021)
  • Access Extension Plan: A Proposal for Five New Community-Based Outpatient Clinics | White Paper, VA Loma Linda Healthcare System (2020)
  • Lateral Violence: A Learned Behavior | Poster Presentation, Mount Saint Mary’s University Poster Symposium (2014)

Timeline

Nurse Manager/Facility Telehealth Coordinator, Connected Care

VA Loma Linda Healthcare System
07.2023 - Current

HUD VASH RN

VA Loma Linda Healthcare System
02.2023 - 07.2023

Specialty Clinic RN

VA Loma Linda Healthcare System
02.2022 - 02.2023

Acting Assistant Chief, Quality, Safety, Value

VA Loma Linda Healthcare System
01.2022 - 05.2023

Community-Based Outpatient Clinic RN Coordinator

VA Loma Linda Healthcare System
05.2017 - 02.2022

Charge Nurse, Cardiac Care Unit & Quality Improvement

Riverside Community Hospital
09.2008 - 02.2015

Charge Nurse, Same Day Surgery

Parkview Community Hospital
08.2007 - 09.2008

Assistant Nurse Manager

Kaiser Permanente
08.2005 - 08.2007

Doctorate - Nursing Practice

University of San Diego

Master of Science - Nursing

Mount St. Mary’s University

Bachelor of Science - Nursing

University of Southern California
Erin Pope, DNP, RN, AGCNS-BC, AMB-BC