Dedicated professional with a proactive mindset and exceptional adaptability, demonstrating a strong work ethic and effective communication skills. Proven ability to learn quickly and apply new concepts, contributing positively to team dynamics. Committed to supporting organizational goals through collaboration and innovative solutions.
Overview
17
17
years of professional experience
Work History
Potting Shed Manager
The Root Cellar Village Green Grocer
Victoria, British Columbia
10.2021 - 10.2024
Oversaw daily operations, maintaining efficiency and quality standards.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Managed inventory levels to meet demand without overstocking, reducing waste.
Provided leadership during times of organizational change or challenging situations, such as floral holidays.
Delegated work to staff, setting priorities and goals.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Ordered and maintained floral inventory and supplies to meet customer demand and offer seasonal varieties.
Delivered exceptional customer service with expertise and care.
Floral Designer
Thrifty Foods Quadra
Victoria, British Columbia
02.2017 - 10.2021
Designed unique arrangements with fresh flowers and various foliage for walk-in customers and special orders.
Applied strong communication abilities to meet client requirements through customized floral pieces.
Coordinated delivery schedules with local courier services for timely delivery of floral arrangements.
Processed and priced products accurately before display.
Crafted vibrant, inspiring designs, and store displays.
Performed regular inventory counts to maintain accuracy.
Maintained the aesthetic appeal of garden center displays by implementing regular watering and deadheading routines.
Trained new employees on proper handling techniques for fresh flowers.
Collaborated closely with team members to achieve project objectives and meet deadlines.
Floral Clerk
Thrifty Foods Hillside
Victoria, British Columbia
04.2008 - 02.2017
Provided customers with information about proper care of different flowers and plants.
Managed personalized requests both in-store and by phone.
Conducted regular quality checks on incoming shipments of fresh flowers.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Gift-wrapped floral bouquets and processed sales using a cash register and POS system.
Placed special orders or called other stores to find desired items.
Provided consistent care for flowers and plants within the retail space and garden area.
Initiated conversations with customers using strong interpersonal skills.
Regularly acknowledged for high quality of work.
Education
Some College (No Degree) - Cooks Training Level 1+2
Camosun College
Victoria, BC
High School Diploma -
Semiahmoo Secondary
Surrey, BC
Skills
Team Leadership
Effective Time Management
Task Prioritization
Staff training and development
Commitment to Quality Service
Artistic Design Skills
Innovative Thinking
Optimistic Mindset
Timeline
Potting Shed Manager
The Root Cellar Village Green Grocer
10.2021 - 10.2024
Floral Designer
Thrifty Foods Quadra
02.2017 - 10.2021
Floral Clerk
Thrifty Foods Hillside
04.2008 - 02.2017
Some College (No Degree) - Cooks Training Level 1+2
Camosun College
High School Diploma -
Semiahmoo Secondary
Similar Profiles
Jonathan EspositoJonathan Esposito
Operations & General Manager at Root Cellar CannabisOperations & General Manager at Root Cellar Cannabis