Erin Pagtakhan
Edmonton,Canada
Summary
Customer Experience and Sales professional skilled in high-volume phone support, CRM systems, and resolving client concerns with accuracy and empathy. Known for building loyal client relationships, engaging new leads, and providing personalized solutions that elevate customer satisfaction. Generating $200K+ in monthly contract value through strong communication, relationship-building, and a positive, coachable attitude.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Account Representative
Movati Athletic Manning
05.2025 - Current
- Achieved $200K+ monthly contract value by securing long-term membership agreements.
- Cultivated strong client relationships to enhance sales and improve customer retention.
- Utilized CRM software to manage customer interactions and accurately forecast sales.
- Resolved billing issues swiftly, maintaining confidentiality and ensuring customer satisfaction.
- Managed high-volume calls and scheduled appointments to optimize customer engagement.
Senior Member Experience Associate
Movati Athletic
05.2025 - Current
- Achieved Outstanding Member Experience Associate award at Movati Athletic Manning.
- Trained new associates on best practices for exceptional member experiences.
- Resolved member concerns promptly, enhancing overall satisfaction and loyalty.
- Provided tailored recommendations and proactive follow-up for member inquiries.
- Supported associates in delivering personalized, solutions-focused member assistance.
Retail Sales Supervisor
Volcom
03.2023 - 08.2025
- Enhanced brand loyalty by delivering exceptional customer service.
- Maintained visually appealing merchandise displays through team collaboration.
- Facilitated team meetings to set objectives and encourage positive teamwork.
Inventory Associate
Aritzia
11.2024 - 08.2025
- Managed inventory accuracy through regular cycle counts and reconciliation processes.
- Implemented efficient stock replenishment procedures to maintain optimal inventory levels.
Dance Teacher
Elite Dance Studio
12.2020 - 07.2022
- Developed comprehensive dance curricula for various skill levels and age groups.
- Instructed diverse classes, fostering creativity and technical proficiency among students.
Basketball Coach
Open Basketball Academy
06.2022 - 09.2022
- Led youth drills and team-building during summer sessions
Bartender
Old Spaghetti Factory
02.2024 - 08.2024
- Served drinks with efficiency and friendly service
- Maintained a clean, organized, and safe station
Barista / Food Service
Compass Group Canada
11.2023 - 11.2024
- Made quality drinks and meals in a high-volume setting
- Maintained top-tier cleanliness and food safety
- Handled busy rushes with accuracy and speed
Education
Business Management Diploma - Business Administration And Management
MacEwan University
Edmonton12-2025
Skills
- Customer Relationship Management
- CRM Proficiency
- High-Volume Call Handling
- Customer Engagement & Support
- Client Retention & Sales Conversion
- Fast-Paced Multitasking
- Team Collaboration
- Account Management
- Sales & Product Knowledge
- Positive and Coachable Attitude
Certification
BANK CODE, A Personality Profiling System, enabling rapid identification of decision-making styles to improve communication, speed up negotiations, and support stronger client outcomes. Applicable across sales and HR for recruiting, managing, and developing talent, as well as enhancing cross-cultural communication.
Timeline
Sales Account Representative
Movati Athletic Manning
05.2025 - Current
Senior Member Experience Associate
Movati Athletic
05.2025 - Current
Inventory Associate
Aritzia
11.2024 - 08.2025
Bartender
Old Spaghetti Factory
02.2024 - 08.2024
Barista / Food Service
Compass Group Canada
11.2023 - 11.2024
Retail Sales Supervisor
Volcom
03.2023 - 08.2025
Basketball Coach
Open Basketball Academy
06.2022 - 09.2022
Dance Teacher
Elite Dance Studio
12.2020 - 07.2022
Business Management Diploma - Business Administration And Management
MacEwan University