Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Certification
Timeline
Generic

Erin O'Connor

Toronto,ON

Summary

An enthusiastic, reliable and adaptable professional who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant guests. Skilled in anticipating guests needs, addressing complaints and resolving issues in a timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Homemaker

Homemaker Self
03.2020 - Current
  • Maintaining order and cleanliness, and prepared all meals
  • Daily education in reading and speech development
  • Time volunteered for school functions

Server

Taverna Mercatto
01.2015 - 03.2020
  • Dedicated to provide excellent and efficient service, always anticipating guests needs
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
  • Front of house Health and Safety representative.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Boosted overall sales by confidently recommending daily specials and upselling menu items.

Server

The Flying Pig
09.2013 - 09.2014
  • Provided excellent and efficient service to all guests.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Acted as an ambassador of tourism for our out-of-town guests.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Boosted overall sales by confidently recommending daily specials and upselling menu items.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Server

The Westin Bayshore
06.2007 - 05.2013
  • Conforming and upholding to the high standards of hospitality and excellence.
  • Dedicated to provide personalized and instinctive service, always anticipating guest needs.
  • Participated on a GM focus group to improve operations and communications.
  • Co-chaired and participated on the Health and Safety Committee.
  • Acted as an ambassador of tourism for dinning and bar guests, always trying to perfect their travel experience.
  • Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
  • Banquet server when needed.

Education

Associate of Arts - Applied Photography

Sheridan College
Oakville, ON

Conversational English -

Global T.E.S.O.L. Institute
Toronto, ON

Skills

  • Proficient with POS systems
  • Guest Engagement
  • Warm and Friendly
  • Excellent interpersonal and communication skills
  • Food and Beverage Service
  • Poised under pressure
  • Fun and energetic
  • Adaptable and Flexible
  • Reliable and Responsible
  • Hospitality service expertise
  • Conflict and Complaint Resolution
  • Staff Training

Hobbies and Interests

My free time is spent with my family, wether we're cooking a new recipe or a beloved classic. We go on many adventures, and spend lots of time lost in a book

Languages

English
Native or Bilingual
French
Professional Working

Certification

  • SmartServe
  • Ontario Food Handler

Timeline

Homemaker

Homemaker Self
03.2020 - Current

Server

Taverna Mercatto
01.2015 - 03.2020

Server

The Flying Pig
09.2013 - 09.2014

Server

The Westin Bayshore
06.2007 - 05.2013

Associate of Arts - Applied Photography

Sheridan College

Conversational English -

Global T.E.S.O.L. Institute

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Erin O'Connor