Erin O’Brien
Vernon,BC
Summary
Experienced with managing traffic flow and ensuring safety at construction sites. Utilizes clear communication and teamwork to coordinate with construction crews and guide drivers. Knowledge of emergency response procedures and adaptability to changing road conditions.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Traffic Flagger
Valley Traffic / Universal Traffic
02.2020 - Current
- Streamlined pedestrian access around worksites, consistently identifying optimal routes that minimized disruption to foot traffic while maintaining safety.
- Participated in regular safety training sessions, staying up-to-date on industry best practices and emerging trends in traffic management techniques.
- Assisted in accident prevention by promptly reporting any unsafe conditions or equipment malfunctions to relevant personnel.
- Reduced incident rates with timely communication to construction crews about approaching traffic or emergency situations.
Customer Service Rep
Masonite International
01.2016 - 01.2018
- Efficiently enter orders & check orders
- Handle Customer calls & inquiries
- Run daily reports
- Understanding of lead times of Loading & Shipping
- Effectively handle emails from various Departments
Manager/Office Admin/Customer Service
Econo Self Storage
01.2013 - 01.2016
- Handling staff
- Dealing with more tenant situations
- Making schedules
- Process daily process list using Moneris machine
- Handle cash & credit card transaction
- Conducted daily opening and closing procedures as well as assuring proper cash balance
- Respond to Tenant situations in a calm and professional manner
- Explain and write up leases for new tenants
- Daily collection calls with past due accounts
- Effectively handle all incoming calls
Administrator
Dundee Securities
01.2008 - 01.2011
- Supported branch manager in compliance and procedures for new and existing accounts
- Effectively conducted daily duties including accurately reviewing daily reports, photocopying and scanning
- Assisted group of advisors and assistants by solving problems, answering questions and ensuring they adhere to policies and regulations set up by Management team
- Managed branch files to ensure strict confidentiality was maintained at all times
- Consistently demonstrated the ability to be an effective team player by juggling multiple tasks
Receptionist
Dundee Securities
01.2005 - 01.2008
- Efficiently conducted daily reception duties, including answering multi line switchboard, scheduling meetings and booking meeting rooms
- Diplomatically handled client calls and inquiries, transferring them to appropriate staff
- Greeted all clients with a ‘warm welcome’ to ensure a comfortable climate in the office
- Maintained neatness and cleanliness in reception area and coffee room to maintain professional appearance
Sales Representative
Shoe Warehouse
01.2003 - 01.2005
- Responded to customer complaints in a calm, professional manner, resulting in a high level of customer satisfaction
- Conducted daily opening and closing procedures as well as assuring proper cash balance
- Assisted with product selections and purchases that improved customer relations
- Creatively assisted with product display and set up
Education
Public Speaking Course -
DALE CARNEGIE GROUPS
Burnaby, BC01.2000
High School Diploma -
Fraser Academy
Vancouver, BC01.1996
Skills
- Signaling techniques
- Work zone safety
- Traffic control
- AFAD {Automated Flagger Assistance Devices} experience
- Dependability
- Computer Skills
Hobbies and Interests
- Sports
- Movies
- Family
Certification
BCCSA Flagging Certificate
Timeline
Traffic Flagger
Valley Traffic / Universal Traffic
02.2020 - Current
Customer Service Rep
Masonite International
01.2016 - 01.2018
Manager/Office Admin/Customer Service
Econo Self Storage
01.2013 - 01.2016
Administrator
Dundee Securities
01.2008 - 01.2011
Receptionist
Dundee Securities
01.2005 - 01.2008
Sales Representative
Shoe Warehouse
01.2003 - 01.2005
High School Diploma -
Fraser Academy
Public Speaking Course -
DALE CARNEGIE GROUPS
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