Erin Murray
San Rafael
Summary
Dynamic Account Director at Bridgenext with a proven track record in client relationship management and strategic planning. Expert in fostering partnerships and driving project success through cross-functional collaboration. Adept at conflict resolution and presentation development, consistently enhancing service offerings to exceed client expectations and ensure satisfaction.
Overview
17
17
years of professional experience
Work History
Account Director
Bridgenext
12.2024 - 06.2025
- Managed client relationships to ensure satisfaction and retention.
- Developed strategies to enhance service offerings and meet client needs.
- Collaborated with cross-functional teams on project execution and delivery.
- Prepared presentations to communicate insights and recommendations effectively.
- Led meetings with clients to discuss project updates and gather feedback.
Global Alliance Manager
CodeScience
San Francisco
09.2017 - 12.2024
- Managed relationships with global partners to enhance collaboration.
- Developed strategic plans to align partner goals with company objectives.
- Coordinated joint marketing initiatives to promote partnership benefits.
- Facilitated regular meetings with stakeholders to discuss partnership progress.
- Supported cross-functional teams in executing partnership projects effectively.
- Resolved partner inquiries and issues to ensure smooth operations.
- Facilitated communication between members of the network to foster a sense of unity among them.
Director, Salesforce Alliances
Kenandy
San Francisco
02.2016 - 09.2017
- Led strategic planning initiatives to align departmental goals with organizational objectives.
- Developed and implemented policies to enhance operational efficiency and effectiveness.
- Collaborated with cross-functional teams to drive innovative solutions for complex challenges.
- Facilitated regular meetings to communicate updates and gather feedback from stakeholders.
- Established key performance indicators to monitor progress and guide future actions.
- Facilitated collaboration between teams by encouraging open communication channels.
Alliance Manager
Steelbrick
06.2015 - 10.2015
- Developed strategic partnerships with key stakeholders to enhance collaboration.
- Facilitated cross-functional meetings to align project goals and objectives.
- Coordinated joint marketing initiatives to promote partnership offerings.
- Led training sessions for staff on partnership management best practices.
- Resolved conflicts by mediating discussions between partner organizations effectively.
- Facilitated workshops and training sessions with partners on best practices related to joint initiatives.
Alliance Manager, Salesforce
Adobe
05.2013 - 06.2015
- Managed partner relationships to enhance collaboration and drive mutual goals.
- Facilitated communication between internal teams and external partners for project clarity.
- Organized training sessions for partners on product offerings and updates.
- Resolved conflicts between partners and internal teams through effective mediation strategies.
- Coordinated cross-functional activities across different departments within the organization to ensure alignment with partner needs.
- Identified new opportunities for collaboration with existing partners.
Account Executive
Adobe Echosign
San Francisco
09.2011 - 05.2013
- Managed client accounts using Adobe Echosign for digital signature solutions.
- Presented product demonstrations to potential clients and addressed their inquiries.
- Collaborated with sales team to develop tailored proposals for customers.
- Developed strong relationships with clients to ensure satisfaction and retention.
Sales Development Representative
Adobe
10.2009 - 09.2011
- Adobe Business Catalyst brings together web hosting, content management, eCommerce, email marketing and business analytics, with a centrally integrated customer database. This means that all customer interactions, from web form submissions on the website through to the purchases in an online store, are automatically and centrally tracked, recorded and linked to a single customer record. This offers a 360 degree view of consumer activity.
- Generated leads through targeted outreach and relationship-building strategies.
- Collaborated with sales team to refine messaging and improve engagement tactics.
- Scheduled appointments for sales representatives with qualified prospects daily.
Enterprise Marketing Representative
Adobe
03.2008 - 10.2009
- Collaborated with sales team to align marketing strategies with business goals.
- Attended meetings and studied material to remain current on promotion techniques and service benefits.
- Provided training and support to new team members on marketing processes.
- Generated sales and exposure by providing relevant product information.
- Distributed promotional information and incentives determined by marketing managers.
Education
Certification - Organizational Leadership
Stanford University
Palo Alto, CA01-2014
Bachelor of Arts - Journalism
San Francisco State University
San Francisco, CA06-1995
Skills
- Client relationship management
- Strategic planning
- Project coordination
- Cross-functional collaboration
- Presentation development
- Partnership development
- Team leadership
- Conflict resolution
- Strategic development
- Customer relationship management
- Business development
- Reliability
- Customer service
- Presentation skills
Timeline
Account Director
Bridgenext
12.2024 - 06.2025
Global Alliance Manager
CodeScience
09.2017 - 12.2024
Director, Salesforce Alliances
Kenandy
02.2016 - 09.2017
Alliance Manager
Steelbrick
06.2015 - 10.2015
Alliance Manager, Salesforce
Adobe
05.2013 - 06.2015
Account Executive
Adobe Echosign
09.2011 - 05.2013
Sales Development Representative
Adobe
10.2009 - 09.2011
Enterprise Marketing Representative
Adobe
03.2008 - 10.2009
Certification - Organizational Leadership
Stanford University
Bachelor of Arts - Journalism
San Francisco State University
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