Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Erin Morris

Rosamond

Summary

Dynamic professional with extensive experience in healthcare operations and team management. Skilled in creative problem solving, organizational efficiency, and staff training, contributing to improved patient care and regulatory compliance.

Overview

18
18
years of professional experience

Work History

Telemed Coordinator / Patient Access

Ridgecrest Regional Hospital
Ridgecrest
01.2022 - 01.2025
  • Performs a variety of specialized clerical duties relating to the process of registration for outpatient testing as well as Pre-Admission and Full Admission of patients from the Emergency Room, Outpatient Departments, Mental Health as well as Hospital admissions.
  • Perform tasks as assigned by Department Manager and Department Assistant Manager.
  • Will notify insurance companies of Admissions and obtain Pre-Authorizations for outpatient testing as needed.
  • Responsible for checking in patients in a timely manner while ensuring all documents are signed and put into the patient’s charts.
  • Verifying all insurances as being active.
  • Answering high volume of calls and returning all phone calls.
  • Communicate with providers with patients’ needs or concerns.
  • Faxing and calling for medical records.
  • Keep patients charts up to date with accurate information such as address and phone numbers.
  • Scheduling and rescheduling all patients.

Operation Manager/ Treatment Technician

First Light Recovery LLC
San Juan Capistrano
01.2019 - 08.2022
  • Company Overview: First Light Recovery is a residential level of care facility treating primary mental health for adults that is certified by DHCS and licensed by DSS and is accredited by CARF.
  • Responsible for the organization and coordination of operations, procedures, and resources to facilitate organizational effectiveness and efficiency.
  • Oversees the program required care for clients, supervising treatment technicians and communicating ongoing client care plan needs.
  • Recruits, employs, trains, and evaluates qualified treatment technician staff, and terminate employment of staff, if applicable to the facility.
  • Manages all health and safety and risk factor assessment plans for the facility ensuring the facility meets all regulatory standards.
  • Manages all health and safety protocol regarding Covid 19.
  • Recording and maintaining proper communication with the Public Health Department, DSS, and DHCS.
  • First Light Recovery is a residential level of care facility treating primary mental health for adults that is certified by DHCS and licensed by DSS and is accredited by CARF.
  • Achievements:
  • Medical care coordination - Successful management of communication for medical provider team and client’s families in providing coordination of care for all client medical appointments, medication refills, and electronic medical record notations for medical related documentation with no critical incidences.
  • Training/Leadership Development – Completing all new hire employee trainings in medication protocols, medical record documentations, HIPAA regulations, and limits of confidentiality in the time frame indicated by the policy and procedures.
  • Regulatory Governing Body Standards – Completing all DSS, and DHCS medical record documentation by the standards time frame.
  • Privacy Standards – Upholding all client’s privacy and rights and managing and providing on-going training for treatment technicians on privacy standards.
  • Completed Trainings – Intake assessments, treatment planning, discharge planning, medication education and management, health and safety practices, emergency and evacuation procedures, critical incident reporting, risk management, medical record documentation for group sessions and individual observations, ethics and code of conduct, HIPAA, limits of confidentiality, boundaries, and professionalism, reporting mandates, and client rights.
  • Client Care- Client positivity rates with excellent reviews on care they have received.
  • Training- Newly hired employees guided on how to follow the policies and procedures.

Lead Cashier

South Bay Toyota
01.2007 - 01.2017
  • Responsible for supervising and training all new and current cashiers, ensuring customer services excellence.
  • Maintaining cash accurate cash and other payment handling.
  • Handle customer complaints, resolve issues, and manage the daily operation of the dealerships cashier functions.
  • Answering incoming calls for the service department and providing information on repair orders.
  • Balancing cash drawers and creating deposits for the service and parts department.
  • Help deescalate any issues customers may have and referring them to the proper management team.
  • Communicating with parts and service for customer related questions.
  • Help find any discrepancies if cash drawers do not balance and contacting the customer if any overages or underage’s.

Education

A.A - Psychology

Cypress Community College
Cypress, CA
05-2022

Skills

  • Creative problem solving
  • Appointment scheduling and management
  • Leadership and team development
  • Organizational skills
  • Team collaboration
  • Insurance verification processes
  • Health and safety compliance
  • Staff training initiatives
  • Time management strategies
  • Patient scheduling systems
  • Task prioritization techniques
  • Operations management expertise
  • Business administration fundamentals

References

Available upon request

Timeline

Telemed Coordinator / Patient Access

Ridgecrest Regional Hospital
01.2022 - 01.2025

Operation Manager/ Treatment Technician

First Light Recovery LLC
01.2019 - 08.2022

Lead Cashier

South Bay Toyota
01.2007 - 01.2017

A.A - Psychology

Cypress Community College

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Erin Morris