Erin Moran
San Lorenzo,CA
Summary
Dynamic security professional with over five years of experience in event and corporate environments, dedicated to safeguarding personnel, property, and organizational interests. Expertise in risk assessment and conflict resolution, complemented by strong leadership skills and a focus on enhancing client satisfaction. Recognized for maintaining vigilance in high-density settings while implementing effective security strategies that streamline operations. Committed to continuous learning and professional growth, with a proven track record of achieving results through collaboration and meticulous attention to detail.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Regional Security Account Manager
Allied Universal Security Services @ Sutter Health
03.2025 - Current
- Managed security operations, ensuring compliance with safety protocols and client requirements.
- Developed and implemented security strategies to mitigate risks across multiple sites.
- Maintained high levels of client retention by consistently delivering exceptional service and results.
- Conducted regular audits of security protocols to ensure compliance with industry standards and regulations.
- Managed a diverse team of security professionals, ensuring optimal performance and adherence to company policies.
- Developed strong relationships with clients through consistent communication and excellent customer service.
- Delivered regular security awareness programs to educate personnel on security measures and protocols.
- Cultivated relationships with external security vendors to make additional security resources available if necessary.
- Established and maintained close working relationships with local law enforcement officers.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
- Investigated and resolved security breaches to protect organization and corporate assets.
- Managed security policies and procedures to promote safety and security of personnel and assets.
- Monitored and maintained CCTV and access control systems to protect personnel and assets.
- Responded swiftly to security incidents and effectively resolved security issues.
- Oversaw contract negotiations, budget implementation, disciplinary reviews, training and manpower work schedules.
- Conducted drills to keep security staff on alert and proficient with established plans.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
- Investigated incidents and wrote reports.
- Kept team compliant with security protocols and appearance standards.
Event Professional
Live Nation Entertainment Inc
05.2018 - Current
- Is to guarantee safety of patrons, talent and employees by ensuring no contraband enters property, monitoring alcohol consumption and physically suggest removal of offenders
- Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items
- Warned offenders about rule infractions and violations and verbally evicted violators from premises
- Inspected suspicious activities and monitored premises for criminal acts and rule infractions
- Performed deep searches and pat-downs to look for unauthorized materials and items such as weapons
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds
- Greeted guests professionally and courteously to cultivate welcoming atmosphere, making safety top priority
Security Account Manager
Allied Universal Security Services @Micron Technologies
Mar2023 - 03.2025
- Developed and implemented security protocols to enhance client safety and satisfaction.
- Managed client relationships, ensuring effective communication and addressing security concerns promptly.
- Conducted comprehensive risk assessments to identify vulnerabilities and recommend appropriate security solutions.
- Trained and mentored junior staff on best practices in security management and client engagement.
- Developed strong relationships with clients through consistent communication and excellent customer service.
- Built solid rapport with clients through proactive communication, addressing concerns before they escalated into issues.
- Managed a diverse team of security professionals, ensuring optimal performance and adherence to company policies.
- Conducted regular audits of security protocols to ensure compliance with industry standards and regulations.
- Maintained high levels of client retention by consistently delivering exceptional service and results.
- Increased security awareness by conducting regular training sessions for client employees.
Security Account Manager
Allied Universal Security Services @PayPal HQ
08.2022 - 01.2023
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Liaised between account holders and various departments.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Submitted documentation for weekly payroll, managed schedules and enforced policies.
- Kept team compliant with security protocols and appearance standards.
- Established company-wide security best practices and protocols to mitigate risk of data breach.
Assistant Account Manager
Allied Universal Security Services@Southland Mall
11.2021 - 08.2022
- Anticipated clients' needs by staying in touch on regular basis.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Led identification, development, implementation and maintenance of security requirements for entire organization.
- Kept team compliant with security protocols and appearance standards.
- Developed improved training methods with focus on public safety and officer awareness.
- Submitted documentation for weekly payroll, managed schedules and enforced policies.
- Optimized security programs, administrative functions, business management and inventory control by enhancing planning and allocation of resources.
Human Resources & Recruiting Manager
ATMHS LLC@Apple
05.2020 - 10.2021
- My role at ATMHS LLC at Apple was to manages talent acquisition process, which included recruitment, interviewing, and hiring of qualified job applicants while maintaining compliance with federal, state, and local employment laws and regulations, and recommended best practices
- Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances
- Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 200 new employees
- Maintained employee and contract files to keep company in compliance with current laws and coordinate office activities and vendor relations
Education
Associate of Arts - Photography
Chabot College
Hayward, CA05.2018
Skills
- Operational efficiency
- Compliance specialist
- Procedure and policy development
- Operational issue management
- Proficient in report writing
- Agile problem-solving under pressure
- Effective decision implementation
- Exceptional staff management by quickly establishing and consistently maintaining outstanding relationships and teamwork
- Adept at Conflict Resolution techniques, Theft Prevention training, Crisis Intervention training and Emergency Response
- Proficient at emergency management, stationary surveillance, CCTV surveillance and dispatch
- Application and understanding safety and security protocols
- Compliance
- Daily incident reporting
- General security
- CCTV monitoring
- Security team management
- Safety and security regulations
- Incident reports
- Employee relations
- Schedule management
- Site visits
- Security officer development
- Compliance management
- Training oversight
- Emergency response
- Employee performance evaluation
Certification
California Guard Card with power to arrest
OC/Pepper Spray
Baton
Taser
Handcuffs
MTDS Certified trainer in defensive tactics, handcuffs and oc/pepper spray
Timeline
Regional Security Account Manager
Allied Universal Security Services @ Sutter Health
03.2025 - Current
Security Account Manager
Allied Universal Security Services @PayPal HQ
08.2022 - 01.2023
Assistant Account Manager
Allied Universal Security Services@Southland Mall
11.2021 - 08.2022
Human Resources & Recruiting Manager
ATMHS LLC@Apple
05.2020 - 10.2021
Event Professional
Live Nation Entertainment Inc
05.2018 - Current
Security Account Manager
Allied Universal Security Services @Micron Technologies
Mar2023 - 03.2025
Associate of Arts - Photography
Chabot College
References
Available upon request.