Erin Mooney
Keswick,ON
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
14
14
years of professional experience
Work History
Assistant Manager
The Source, Bell
04.2015 - 03.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Collaborated with team members to achieve monthly sales targets.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
Sales Associate
OSL Retail Services
01.2013 - 04.2014
- Held Top 10 Sales Position in Company Country wide
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Increased customer loyalty with personalized shopping experiences and attentive service.
Sales Associate
Walmart
07.2010 - 01.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Managed efficient cash register operations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Recommended complementary purchases to customers, increasing revenue.
Education
High School Diploma -
Sutton District High School
Sutton, ON05-1997
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff supervision
- Task delegation
- Goal setting
- Workload management
Languages
English
Native or Bilingual
Interests
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Participating in cultural exchange programs and homestays
- Volunteer Travel
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Crafting and DIY Projects
- Electronics and Circuit Building
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Baking
- Enjoy experimenting with different ingredients and flavors in the kitchen
- Sharing recipes, cooking tips, and culinary experiences through blogs and social media platforms
Timeline
Assistant Manager
The Source, Bell
04.2015 - 03.2024
Sales Associate
OSL Retail Services
01.2013 - 04.2014
Sales Associate
Walmart
07.2010 - 01.2013
High School Diploma -
Sutton District High School
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