Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erin Molineux

Dartmouth,NS

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in a fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

28
28
years of professional experience

Work History

Customer Service Representative

HGS
Dartmouth, Nova Scotia
07.2011 - 04.2026
  • Provided quality customer service by answering customer inquiries, solving problems, providing product information
  • Resolved customer inquiries and concerns to foster positive customer experiences.
  • Developed and implemented processes and systems to elevate customer service standards
  • Trained and supported new and existing employees to enhance team skills and service delivery

Customer Service Representative

Covergys
Dartmouth, Nova Scotia
10.2002 - 07.2011
  • Answered customer inquiries, resolved issues, and provided product information to enhance customer satisfaction
  • Directed calls to the appropriate individuals and/or departments
  • Resolved customer inquiries using internal knowledge base and ticketing system.
  • Assisted customers with product information and service troubleshooting.

Housekeeper

Future Inn
Dartmouth, Nova Scotia
09.2002 - 10.2002
  • Cleaned guest rooms to maintain high standards of cleanliness and comfort.
  • Managed laundry services, ensuring proper handling and organization of linens.
  • Organized and replenished cleaning supplies in designated storage areas. and toiletries in designated areas for guest convenience.

Casier/Baker

Tim Hortons
Dartmouth, Nova Scotia
02.1998 - 10.2002
  • Handled cash transactions and operated point-of-sale system with precision.
  • Processed customer orders accurately and efficiently at busy service counter.
  • Maintained cleanliness and organization of work area throughout shift.

Education

Dartmouth High School
Dartmouth , NS

Skills

  • Customer service
  • Call management
  • Conflict resolution
  • Employee training
  • Process improvement
  • Adaptability to change
  • Energetic work attitude
  • Courteous demeanor

Timeline

Customer Service Representative

HGS
07.2011 - 04.2026

Customer Service Representative

Covergys
10.2002 - 07.2011

Housekeeper

Future Inn
09.2002 - 10.2002

Casier/Baker

Tim Hortons
02.1998 - 10.2002

Dartmouth High School
Erin Molineux