Erin McNeil
Sherwood Park,AB
Summary
Dynamic Sales Representative Manager at TGL Inspection Services with a proven track record in negotiation and relationship building. Successfully expanded market reach and optimized sales processes, enhancing client satisfaction and retention. Expert in sales coaching and key account management, driving significant growth through strategic initiatives and effective team collaboration.
Overview
24
24
years of professional experience
Work History
Sales Representative Manager
TGL Inspection Services
2022.02 - 2025.06
- Conducted thorough competitor analysis to identify gaps in the market and capitalize on emerging trends for strategic advantage.
- Expanded market reach with the successful introduction of new product lines tailored to customer needs and preferences.
- Implemented efficient sales processes for streamlined operations and improved productivity within the team.
- Negotiated favorable contract terms with clients, securing long-term business relationships and contributing to the company''s bottom line.
- Collaborated with cross-functional teams to provide comprehensive solutions for clients, resulting in increased client satisfaction rates.
- Optimized territory coverage, effectively allocating resources to maximize sales potential across various regions.
Customer Service
Various/ Restaurants/Bars
2008.02 - 2016.09
- Exceeded performance expectations, receiving recognition for outstanding customer service skills.
- Provided outstanding customer service on phone and in person.
- Provided exceptional customer service, resolving concerns promptly and professionally.
- Increased customer service ratings through personable service.
- Enhanced client retention with exceptional customer service, building strong relationships.
- Developed and implemented strategies to increase sales and improve customer service.
- elivered exceptional customer service through prompt resolution of passenger inquiries.
- Collaborated with other areas to provide quality, seamless customer service.
- Received superior customer service satisfaction scores for [Number] consecutive quarters.
- Managed registration process efficiently, providing excellent customer service to attendees.
- Increased repeat business by providing exceptional customer service experiences.
- Delivered exceptional customer service, resolving issues promptly and professionally.
- Provided excellent customer service to patients and medical staff.
- Provided outstanding customer service, addressing guest concerns promptly and professionally.
- Increased repeat business through excellent customer service and communication skills.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Provided exceptional customer service, addressing resident concerns promptly and professionally.
- Trained new hires on customer service policies and procedures.
- Collaborated with customer service team to achieve seamless customer experience.
- Provided exceptional customer service by promptly resolving issues and complaints.
- Developed employee training programs, leading to improved customer service scores.
- Educated employees on register use, merchandising, and customer service.
- Delivered excellent internal and external customer service.
- Provided exceptional customer service, leading to increased client retention rates.
- Delivered exceptional customer service, addressing concerns promptly and resolving issues efficiently.
- Provided exceptional customer service, resolving client inquiries promptly and professionally.
- Provided exceptional customer service while managing escalated complaints or concerns.
Alternative Sales/Marketing Representative
JTI International
2001.07 - 2007.01
- Created reports to track performance of marketing campaigns and suggest improvements.
- Collaborated with cross-functional teams to create cohesive marketing strategies that aligned with company goals and objectives.
- Responded to customer inquiries promptly and professionally to increase customer satisfaction.
- Provided exceptional customer service at promotional events, fostering positive relationships with potential clients and partners.
- Partnered with sales teams to develop and execute marketing initiatives that supported customer acquisition and retention goals.
- Managed budget for marketing initiatives, carefully keeping spending within allocated limits.
- Created and implemented customer loyalty programs to increase customer retention and loyalty.
- Strengthened partnerships with industry influencers through networking events and professional associations for mutual business growth opportunities.
- Analyzed industry trends and benchmarked competitors to inform marketing strategies.
- Increased brand awareness by implementing targeted marketing campaigns and utilizing social media platforms.
- Oversaw vendor management processes to ensure timely delivery of high-quality materials within budget constraints.
- Attended industry events and trade shows to promote brand and build relationships with potential customers.
- Acquired, developed, and frequently serviced over [Number] new accounts.
- Boosted brand visibility by coordinating and executing engaging social media campaigns.
- Enhanced customer engagement with creation of targeted email marketing campaigns.
Education
No Degree -
Nova Scotia Community College
Dartmouth, NS2001-06
High School Diploma -
Cole Harbour District High School
Cole Harbour, NS1998-06
Skills
- Negotiation expertise
- Sales coaching
- Sales team training
- Verbal and written communication
- Relationship building
- Positive and upbeat
- Sales presentations
- Product knowledge
- Key account management
- Client relationship management
Languages
English
Full Professional
Timeline
Sales Representative Manager
TGL Inspection Services
2022.02 - 2025.06
Customer Service
Various/ Restaurants/Bars
2008.02 - 2016.09
Alternative Sales/Marketing Representative
JTI International
2001.07 - 2007.01
No Degree -
Nova Scotia Community College
High School Diploma -
Cole Harbour District High School