Erin McClung
Tillsonburg,ON
Summary
Dynamic and results-driven professional with extensive experience in food service management. Proven expertise in staff supervision and food safety management, fostering high-performing teams while ensuring compliance with health standards. Recognized for enhancing customer satisfaction and operational efficiency through effective scheduling and training initiatives.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Supervisor
Bulk Barn
12.2022 - 06.2024
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Coached employees through day-to-day work and complex problems.
- Promoted exceptional customer service by engaging clients on sales floor.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Counted cash register drawers at beginning and end of each shift to prepare bank deposits.
Kitchen Prep Cook
Boston Pizza Restaurant
04.2022 - 12.2022
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
- Order and receive shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
General Manager of Food Service
McCabe Donuts (Tim Horton's)
11.2020 - 03.2022
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Resturant Supervisor
Tim Horton's Restaurant
07.2010 - 03.2022
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Cashier
TSC Stores
08.2002 - 09.2010
- Greeted customers entering store and responded promptly to customer needs.
- Addressed customer needs and made product recommendations to increase sales.
- Built relationships with customers to encourage repeat business.
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Education
Accounting/Payroll Administator
Canadian Business College
Toronto, ON07-2025
High School Diploma -
Tillson Ave Adult Education Center
Tillsonburg, ON06-2002
Skills
- Schedule development
- Staff discipline
- Human resources management
- Marketing and promotions
- Ordering supplies
- Food safety management
- Staff supervision
- Scheduling
- Verbal and written communication
Accomplishments
- Supervised team of 60 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Completed manager training program.
Languages
English
Certification
- WSIB Certified- Present
- Food Safety Certification (basic FST 3rd Edition)- November 2023 to November 2028
Interests
- Knitting and Crocheting
- Crafting and DIY Projects
- Baking
- Learning new cooking techniques and expanding my culinary skills
- Music
- Sharing recipes, cooking tips, and culinary experiences through blogs and social media platforms
Timeline
Supervisor
Bulk Barn
12.2022 - 06.2024
Kitchen Prep Cook
Boston Pizza Restaurant
04.2022 - 12.2022
General Manager of Food Service
McCabe Donuts (Tim Horton's)
11.2020 - 03.2022
Resturant Supervisor
Tim Horton's Restaurant
07.2010 - 03.2022
Cashier
TSC Stores
08.2002 - 09.2010
Accounting/Payroll Administator
Canadian Business College
High School Diploma -
Tillson Ave Adult Education Center
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