Erin Mataalii
Torrance
Summary
Dynamic administrative professional with a proven track record at Torrance Memorial Medical Center, excelling in payroll administration and effective communication. Skilled in data entry and supply management, I consistently enhance operational efficiency while maintaining confidentiality. Adept at problem-solving and fostering team collaboration, I thrive in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Emergency Department Assistant/Co-Operations Assistant
Torrance Memorial Medical Center
Torrance
09.2017 - Current
- Provide administrative support to the emergency department leadership team and liaise with the medical directors.
- Assist with staff payroll, managing staff schedules, and all reports for the leadership team.
- Order and manage supplies and forms for the staff and leadership team.
- Ensuring accuracy in reports, data entry, and operational processes.
- Schedule department meetings and send out meeting memos monthly.
- Adhering to privacy protocols and handling sensitive patient and staff information responsibly.
Front Desk Clerk
Crossfit South Bay Torrance
Torrance
05.2016 - 09.2017
- Assist clients with membership pricing and packages available.
- Administrative & Clerical duties.
- Maintain and update workouts daily.
- Assist with keeping the facility clean.
Volunteer
Torrance Memorial Medical Center
Torrance
08.2014 - 09.2017
- Mother/Baby Unit (Currently).
- Clerical Duties & Office Duties & Assisting Unit Sec and Lead nurse.
- Scanning & Filing of Medical Records.
Claims Analyst/Administrative Assistant
Diverse Staffing Services, Inc.
Torrance
04.2013 - 07.2015
- Inbound/Outbound with dealerships assisting with processing claims.
- Replying to incoming email requests on a timely manner.
- Assist with vendor billing and sending out monthly invoices to vendors.
- Updating customer and ownership information.
- Educating and assisting dealerships and District Parts & Service Manager with recalls and changes.
Special Service Rep
Catalina Express
Long Beach
04.2005 - 04.2013
- Successfully booked reservations for passengers traveling to/from Catalina Island while promoting excellent customer service.
- Consistently exceeded monthly goals for conversion and upselling products.
- Accurately documented/resolved customer service issues & managed high call volume with professionalism.
Education
Master’s degree - healthcare administration
West Coast University
Orange County10.2021
Bachelor’s of Arts - Human Services
California State University
Carson, CA05.2011
Associates of Arts - General Studies
El Camino Community College
Torrance, CA06.2008
Skills
- Microsoft Office software
- Excellent communication and organizational skills
- Excellent customer service skills
- Problem solving, time management
- Critical thinking skills
- Payroll administration and processing
- Report generation and documentation management
- Supply management
- Schedule coordination
- Meeting scheduling and facilitation
- Attention to detail
- Confidentiality adherence
- Multi-line phone systems
- Crisis management
- Multitasking Abilities
- Active listening
- Maintain Professionalism at all times
- Mail handling and materials distribution
- Workflow management
- Policy implementation
- Office equipment operation
- Logistical planning
- Self motivation
- Adaptability
Timeline
Emergency Department Assistant/Co-Operations Assistant
Torrance Memorial Medical Center
09.2017 - Current
Front Desk Clerk
Crossfit South Bay Torrance
05.2016 - 09.2017
Volunteer
Torrance Memorial Medical Center
08.2014 - 09.2017
Claims Analyst/Administrative Assistant
Diverse Staffing Services, Inc.
04.2013 - 07.2015
Special Service Rep
Catalina Express
04.2005 - 04.2013
Master’s degree - healthcare administration
West Coast University
Bachelor’s of Arts - Human Services
California State University
Associates of Arts - General Studies
El Camino Community College
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