Erin Maltais
Ear Falls,ON
Summary
Strong, adaptable, dynamic and reliable student professional with experience in high-pressure environments and committed to safety protocols and quality control. Brings consistent ability in teamwork and communication skills to enhance operational efficiency and safety. Offering strong work ethic and ability to quickly learn and adapt to new tasks. Brings foundational understanding of safety practices and manual labor, with ability to effectively utilize tools and equipment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Waitress
Fellas Kitchen
05.2024 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Cabin Cleaning Member
Kahooters Cabins & Lac Ceul Evergreen Lodge
04.2019 - Current
- Demonstrated versatility in performing various cleaning responsibilities such as sweeping, mopping, dusting, vacuuming, and disinfecting surfaces.
- Exhibited professional conduct at all times while representing the company during on-site cleaning assignments.
- Participated in regular training sessions to stay up-to-date on industry best practices and safety procedures related to cleaning operations.
- Aided in maintaining a positive work atmosphere by fostering open communication with supervisors regarding suggestions for improvement or concerns about task assignments.
- Promoted a positive image by maintaining pristine cabin conditions and addressing any discrepancies immediately.
Gas Station Attendant
Coulson's Corner
06.2022 - 05.2024
- Maintained clean and orderly work station.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Cleaned up gas and other spills in accordance with spill procedures.
- Successfully deescalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Pumped gas for guests and took payments.
- Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
- Assisted with inventory management, helping to keep stock levels consistent and update.
- Trained new employees on operational procedures, enhancing team performance.
Cook
Leslie's Cafe & Bistro
08.2021 - 06.2022
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
Education
Bachelor of Arts - Psychology
Lakehead University
Thunder Bay, ON06-2028
High School Diploma -
Highschool
Red Lake, ON06-2024
Skills
- Able to work in all environmental conditions
- Strong multitasking
- Team Collaboration
- Regulatory compliance
- Strong work ethic
- Reliability and punctuality
- Adherence to safety procedures & protocols
- Multitasking and organization
- Chemical & hazardous material handling
- Hazardous material handling
- Attention to detail
- Hand and power tools
Languages
English
Full Professional
Certification
Food Handler Certificate
First Aid & CPR - Level C
Timeline
Waitress
Fellas Kitchen
05.2024 - Current
Gas Station Attendant
Coulson's Corner
06.2022 - 05.2024
Cook
Leslie's Cafe & Bistro
08.2021 - 06.2022
Cabin Cleaning Member
Kahooters Cabins & Lac Ceul Evergreen Lodge
04.2019 - Current
Bachelor of Arts - Psychology
Lakehead University
High School Diploma -
Highschool
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