Erin Madden
Roseville
Summary
Positive outgoing personality for customer service and problem solving. With extensive work with multiple horse breeds in both pleasure and competitive disciplines adding to the ability to guide customers in what it is they are looking for. Through work with vets and trainers my experience would contribute to help promote products. Still willing to learn new skills and products to better help assist coworkers and better the quine community.
Overview
20
20
years of professional experience
Work History
Horse Trainer
Self-employeed
08.2022 - Current
- Developed individualized training programs to enhance horse performance and behavioral development.
- Implemented daily exercise routines promoting physical fitness and agility in horses.
- Monitored health and nutrition of horses, ensuring optimal well-being and conditioning.
- Led training sessions for novice riders, fostering skills and building confidence in horse handling.
- Established strong relationships with clients, providing guidance on horse selection and care practices.
- Analyzed performance data to refine training strategies and improve outcomes for competitive events.
- Collaborated with veterinarians to assess equine health issues, coordinating treatment plans for recovery.
- Coached and trained students in basic care and maintenance of horses and stables in addition to riding technique, form, and skills.
- Instilled basics of horsemanship and riding in beginners, first-time or occasional riders, refining knowledge, and skills of more advanced riders.
- Promoted a safe and comfortable environment for horses, ensuring proper care and attention to their physical, emotional, and mental wellbeing.
- Prepared horses for specific competitions or tasks.
- Instructed students in horsemanship and specific riding skills in both English and Western riding styles.
- Developed strong relationships with clients, providing regular updates on their horses'' progress and overall condition.
- Assisted owners in addressing specific behavioral issues through targeted training techniques, fostering better communication between horse and rider.
- Increased clients'' satisfaction with tailored training programs for individual horses based on their unique needs.
- Provided treatment for minor horse injuries.
- Taught students show jumping, dressage, and ranch/trail riding drilling technique and driving improvement through constructive criticism.
- Provided expert guidance to clients seeking advice on purchasing new or additional horses, assessing suitability based on intended use and compatibility with existing equines.
- Managed inventory of training equipment, maintaining quality control and ensuring proper maintenance to prolong use and maximize efficiency.
- Enhanced horse performance by implementing personalized training plans and monitoring progress.
- Served as a knowledgeable resource regarding diverse breeds of horses, offering guidance on selecting appropriate animals based on intended use or competition discipline.
- Advised students on standard riding gear, proper use and basic care and maintenance.
- Addressed transportation logistics alongside stable staff ensuring timely arrival at competitions allowing ample time for acclimation prior to racesevents.
Horse Groom
Becker Stables
03.2015 - 08.2022
- Oversaw daily grooming routines, ensuring horses maintained optimal health and appearance.
- Trained junior staff on proper grooming techniques and horse handling best practices.
- Implemented efficient scheduling for grooming tasks, enhancing overall workflow in stable operations.
- Conducted regular assessments of horse health, identifying issues and coordinating care with veterinarians.
- Maintained high standards of cleanliness and organization within stables to promote a safe environment.
- Collaborated with trainers to prepare horses for competitions through specialized grooming preparations.
- Streamlined inventory management processes for grooming supplies, reducing waste and optimizing resource use.
- Mucked out stables, swept yard and stacked feed and bedding to foster clean and comfortable environment for animals.
- Led horses from stables to fields and back to maintain control of animals.
- Filled hay nets and water buckets and measured feed and supplements to keep horses well-fed.
- Prepared horses for riding, competitions and shows to condition animals to perform at best.
- Cleaned and brushed horses' coats to improve skin and coat and decrease health problems.
- Improved horse health by implementing proper grooming techniques and daily care routines.
- Collaborated with veterinarians to administer treatments, vaccinations, and monitor ongoing medical conditions in horses.
- Managed inventory of grooming supplies, ensuring adequate stock levels and timely replenishment when necessary.
- Checked horses for wellness issues to report problems or treat minor ailments and injuries.
- Developed rapport with horses, using gentle handling techniques to create a trusting bond while working around them daily.
- Upheld high standards of hygiene within stables, effectively reducing the spread of disease among the equine population.
- Fostered positive relationships with clients, providing exceptional care for their horses and addressing any concerns promptly.
- Strengthened overall horse wellness through meticulous monitoring of feeding schedules and dietary requirements.
- Reduced injury risk by regularly inspecting and maintaining tack equipment for wear or damage.
- Promoted a safe working environment by adhering to established safety protocols and procedures in all aspects of horse care.
- Increased efficiency in stable operations by organizing tools and equipment for easy accessibility.
- Assisted with transportation arrangements for horses traveling to off-site events or veterinary appointments.
- Contributed to the success of equestrian competitions by preparing horses for optimal presentation.
- Supported trainers in executing training plans and assisting during riding lessons as needed.
- Consulted with veterinarians to diagnose problems and administered prescribed treatments.
Cashier
Khols Department Store
09.2014 - 12.2014
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of checkout area to enhance shopping experience.
- Handled cash management, balancing registers at the beginning and end of shifts.
- Implemented improvements to checkout workflows, increasing transaction speed during peak hours.
- Monitored product promotions and sales, upselling items to enhance overall sales performance.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Increased sales of promotional items by informing customers about current offers.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
Camera Operator
Teen Mania Ministries
08.2011 - 05.2013
- Operated cameras to capture high-quality footage for live events and productions.
- Maintained equipment, performing regular checks and troubleshooting technical issues.
- Trained junior camera operators on equipment usage and best filming practices.
- Set up equipment for inside and outside shots.
- Supported multi-camera setups by effectively communicating with other operators to achieve desired coverage during live events or studio recordings.
- Worked with directors to capture desired shots.
- Maintained a calm demeanor under pressure while managing tight deadlines or unexpected challenges on set.
- Managed a crew of assistants effectively delegating tasks related to camera setup, maintenance, storage management when needed.
- Enhanced video quality by skillfully operating camera equipment and adjusting angles, focus, and lighting.
- Fostered a safe working environment by adhering to safety guidelines and ensuring proper use of equipment.
- Improved audience engagement by operating cameras for live broadcasts, adapting swiftly to fast-paced environment.
Horse Caretaker
Self-employeed
01.2006 - 08.2010
- Provided daily care, feeding, and grooming for multiple horses to ensure optimal health and well-being.
- Developed and implemented tailored exercise programs to enhance physical conditioning and performance.
- Monitored horse health closely, identifying signs of illness or injury and coordinating necessary veterinary care.
- Educated clients on proper horse handling techniques, fostering safe interactions between owners and their horses.
- Established strong relationships with local veterinarians and farriers to address equine health needs promptly.
- Developed strong bonds with horses through consistent care and attention, fostering trust between caretaker and animal.
- Administered medications to horses as prescribed by veterinarians, resulting in improved health conditions.
- Provided treatment for minor horse injuries.
- Enhanced horse health by providing regular grooming, exercise, and proper nutrition.
- Prepared horses for specific competitions or tasks.
- Trained young horses for basic riding skills, leading to successful integration into riding programs.
Education
High School Diploma -
Vintage High School
Napa, CA05-2009
Skills
- Friendly, positive attitude
- Customer service
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Calm under pressure
- Equine first aid
- Equine nutrition
- Client relationship building
- Equestrian equipment maintenance
- Show preparation
Timeline
Horse Trainer
Self-employeed
08.2022 - Current
Horse Groom
Becker Stables
03.2015 - 08.2022
Cashier
Khols Department Store
09.2014 - 12.2014
Camera Operator
Teen Mania Ministries
08.2011 - 05.2013
Horse Caretaker
Self-employeed
01.2006 - 08.2010
High School Diploma -
Vintage High School