Erin MacNeil
Milton,NS
Summary
Focused team player ready to serve as mentor and resource to residents and staff. Approachable demeanor with strong problem solving skills to tackle various needs or issues. Calm when handling incidents and crisis. Experienced in conflict resolution and de-escalating challenging behavior and situations.
Overview
17
17
years of professional experience
Work History
Residential Counselor
Queens Association For Supported Living
07.2007 - Current
- Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
- Conducted regular check-ins with residents to monitor progress, address concerns, and provide ongoing support.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of residential counseling, enhancing overall effectiveness in role.
- Provided guidance to new Residential Counselors during their onboarding process, supporting successful integration into the team environment.
- Delivered targeted interventions for individual residents based on their specific needs and treatment objectives.
- Advocated for resident needs within interdisciplinary team meetings, ensuring appropriate levels of care were provided consistently across all cases.
- Collaborated with multidisciplinary team to develop comprehensive treatment plans, improving residents'' progress.
- Managed crisis situations effectively, ensuring the safety of all residents while adhering to established protocols.
- Documented resident interactions thoroughly, maintaining accurate records for case management purposes.
- Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
- Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
- Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services, and providing emotional support.
Continuing Care Assistant
Queens Manor
06.2007 - 09.2007
- Improved patient mobility by assisting with transfers and ambulation exercises.
- Assisted in daily living activities for improved quality of life.
- Collaborated with interdisciplinary teams to deliver comprehensive patient care.
- Enhanced patient comfort by providing attentive and compassionate care.
Education
Continuing Care Assistant
Novs Scotia Community College
Lunenburg, Canada05.2007
Skills
- De-Escalation Techniques
- Resident Advocate
- Professionalism and Ethics
- Time Management
- Problem-solving/Resolution
- Reliability
- Professional Demeanor
- Decision-Making
- Task Prioritization
- Adaptability and Flexibility
- Effective Communication
- Resident support/rapport
Languages
English
Timeline
Residential Counselor
Queens Association For Supported Living
07.2007 - Current
Continuing Care Assistant
Queens Manor
06.2007 - 09.2007
Continuing Care Assistant
Novs Scotia Community College
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