Erin Macnaughtan
Bracebridge,Canada
Summary
Responsive team leader with strong background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Keyholder
PET VALUE
Bracebridge, ON
09.2023 - 10.2023
- Handled opening and closing duties to keep store organized, well-stocked and running smoothly
- Monitored cash drawers in checkouts to verify adequate cash supply
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Monitored sales floor to prevent product loss and item damage
- Developed good working relationships with store leadership and sales personnel
- Replenished retail merchandise and displays to deliver strong visual presentation
- Established and communicated clear expectations, holding store personnel accountable for achieving performance standards
- Assisted with proactive management of inventory investments and identified stock issues that inhibited business success
- Managed inventory and stock levels in coordination with purchasing and receiving department
Sales Associate
BECKER SHOES
Bracebridge, ON
07.2023 - 08.2023
- Gained knowledge on footwear items and demonstrated enthusiasm and belief for product and company philosophy
- Promoted welcoming environment by acknowledging customer and engaging in conversation to identify footwear needs
- Presented different categories of shoes and shoe care products and explained features, benefits and technical specs to generate sales
- Operated cash register, scanned items, bagged merchandise and properly handled methods of payment to facilitate accurate sales transactions
Sales Associate
THE SOURCE
Bracebridge, ON
03.2023 - 05.2023
- Helped customers find specific products, answered questions and offered product advice
- Engaged customers in friendly, professional dialogue to determine needs
- Answered incoming telephone calls to provide store, products and services information
- Collected payments and provided accurate change
- Worked with fellow sales team members to achieve group targets
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Developed relationships with customers and presented promotions that increased shelf space, sales and profit
- Developed new business and maintained existing sales to achieve profitable revenue growth
- Educated customers about product or service offerings meeting individual needs
- Set up new accounts and listed personal, demographic and payment information in system
Cashier
REXALL
Bracebridge, ON
09.2020 - 12.2020
- Operated cash register, collected payments and provided accurate change
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness
- Helped customers find specific products, answered questions and offered product advice
- Accepted cash and credit card payments, issued receipts and provided change
- Wrapped items and bagged purchases properly to prevent merchandise breakage
Burrito Maker
MUCHO BURRITO
Bracebridge, ON
11.2019 - 12.2019
- Followed procedures regarding food safety to properly handle and preserve food
- Maintained clean, organized and fully stocked work areas for maximum efficiency
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers
- Warmly greeted visitors to promote great customer service and positive ordering experience
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment
- Restocked napkins, condiments and utensils at self-service areas during slow periods
- Served food and beverages at take-out counters to provide fast service to waiting guests
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short
Baker
INDEPENDENT GROCER
Bracebridge, ON
07.2019 - 08.2019
- Packaged and labeled baked goods with accurate descriptions and ingredients
- Rolled, cut and shaped dough to form bread, rolls, cookies, cupcakes, pie crusts and other baked goods
- Utilized measuring instruments, commercial-grade mixers and ovens to bake cakes and pastries
- Placed dough in pans, molds and sheets and monitored products during baking to adjust temperature
- Inspected baking equipment in accordance with cleanliness and safety standards
- Observed color of baked products to adjust oven temperatures, humidity or conveyor speeds
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality
Cook's Assistant
SANTA'S VILLAGE
Bracebridge, ON
07.2018 - 08.2018
- Prepared food for service based on daily specials and chef's needs
- Set up and performed initial prep work for soups, sauces and salads
- Grilled and deep fried various foods from meats to potatoes
- Regulated oven, broiler and roaster operations for cooking at correct temperatures
- Kept detailed records of food and supply inventory, ordering more or alerting chefs of deficiencies
- Prepared workstations with ingredients and tools to increase efficiency
- Cleaned and sanitized kitchen equipment, utensils and work stations
- Finished orders with cutlery, napkins and condiments
Education
COLLEGE DIPLOMA - DOG GROOMING
Qc Pet Studies
Ottawa, ONCOLLEGE DIPLOMA - DOG TRAINING
Qc Pet Studies
Ottawa, ONCOLLEGE DIPLOMA - DOG DAYCARE
Qc Pet Studies
Ottawa, ONHIGH SCHOOL DIPLOMA -
Bracebridge And Muskoka Lakes Secondary School
Bracebridge, ONCOLLEGE DIPLOMA - HAIRSTYLIST
Georgian College of Applied Arts And Technology
Barrie, ONSkills
- Customer Service
- Reporting and Performance Analysis
- Financial Recordkeeping
- POS Systems
- Product Location
- Reliable and Responsible
- Pricing and Markdowns
- Honest and Dependable
- Complaint Resolution
- Problem-Solving
- Detail-Oriented
- Product Scanning
- Cleaning and Sanitizing
- Cash Handling and Reconciliation
- Bank Deposits
- Money Handling
- Inventory Monitoring
- Stock Management
- Opening And Closing Coordination
- Customer Service Management
- Multi-Tasking Strength
- Workplace Safety
- Brand Promotion
- Promotional Campaigns
Certification
- Food Handlers
- Basic Life Support
- WHMIS
Timeline
Keyholder
PET VALUE
09.2023 - 10.2023
Sales Associate
BECKER SHOES
07.2023 - 08.2023
Sales Associate
THE SOURCE
03.2023 - 05.2023
Cashier
REXALL
09.2020 - 12.2020
Burrito Maker
MUCHO BURRITO
11.2019 - 12.2019
Baker
INDEPENDENT GROCER
07.2019 - 08.2019
Cook's Assistant
SANTA'S VILLAGE
07.2018 - 08.2018
COLLEGE DIPLOMA - DOG GROOMING
Qc Pet Studies
COLLEGE DIPLOMA - DOG TRAINING
Qc Pet Studies
COLLEGE DIPLOMA - DOG DAYCARE
Qc Pet Studies
HIGH SCHOOL DIPLOMA -
Bracebridge And Muskoka Lakes Secondary School
COLLEGE DIPLOMA - HAIRSTYLIST
Georgian College of Applied Arts And Technology
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