Erin Khamsue
Long Beach
Summary
Accomplished professional with over a decade of high-class customer service experience, including leading teams at Alaska Airlines. Expert in problem-solving and critical thinking, with proficiency in computing fundamentals. Demonstrated ability to remain calm in emergencies, ensuring guest satisfaction through effective communication and collaboration.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Licensed Massage Therapist
Whole Health Clinic
Torrance
05.2022 - Current
- Provide sports therapy to and specific modalities to promote relaxation and relieve muscle tension.
- Assessed client needs to design personalized treatment plans for optimal results.
- Maintained a clean and safe treatment environment following clinic protocols.
- Educated clients on self-care techniques and wellness practices for better health.
- Utilized various massage techniques, including Swedish and deep tissue, to enhance client experience.
- Collaborated with healthcare providers to ensure comprehensive patient care at the clinic.
- Offered recommendations for follow-up sessions based on individual client assessments and feedback.
- Maintained accurate records of all treatments provided to clients in compliance with company policies and procedures.
- Communicated effectively with clients regarding their current condition as well as any changes observed during the course of treatment.
- Addressed injuries, trauma and stress using myofascial release.
- Educated clients on proper body mechanics, posture awareness, self-care strategies and stress management techniques.
- Demonstrated knowledge of anatomy, physiology and kinesiology to create appropriate treatment plans for clients.
- Employed trigger point therapy to relieve specified areas of pain or dysfunction.
Guest Services Agent
United Airlines
Los Angeles
05.2022 - 06.2024
- Maintained high employee satisfaction and performance with hands-on and collaborative style.
- Guest Services Teammate performed full range of Guest Service functions including:
- Ticketing
- Guest Service check-in and assistance
- Gate management / boarding announcements
- Operation functions
- Learn and operate computerized reservations system.
- Responsible for driving a Jet-Bridge for Guest loading and unloading.
- Assist unaccompanied minors and special needs Guests.
- Perform assistance in cleaning the aircraft cabin.
- Communicate pertinent information to the Flight Crew personals
- Distributes flight plans, flight releases, fuel slips and load messages.
- Assisted passengers with check-in and boarding procedures.
- Resolved customer inquiries and provided travel information.
- Coordinated baggage handling and tracking for travelers.
- Managed flight changes and cancellations efficiently.
- Collaborated with team members to enhance service delivery.
- Maintained a clean and organized front desk area.
- Utilized reservation systems to manage passenger bookings effectively.
- Investigated guest complaints and utilized critical thinking to foster expedient resolution.
- Greeted guests with a friendly and welcoming attitude.
- Welcomed large volume of guests and improved overall customer service.
Guest Service Lead/Agent
Alaska Airlines
Los Angeles
05.2017 - 03.2022
- Trained and Lead a team of 10 or more agents to provide the optimum service
- Ground Security Coordinator (GSC) - Ensure AAG is compliant with entire security program and provide security oversight proposed by air carrier and compliances with aviation security such as ASSP, PCSSP, FACAOSSP and ACSM and SSO.
- Assist guests with travel needs (e.g., answering inquiries, ticketing, checking-in passengers, and boarding flights) in a fast-paced environment.
- Perform computer and paperwork tasks.
- Evaluate and prepare flights by arranging seat assignments and load, coordinating special assistants, and upgrades.
- Perform boarding and gate duties (e.g., checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security).
- Process and secure passenger luggage.
- Certified Complaint Resolution Official - Knowledge in the ACAA and provide customer care for any disability-related discrimination, accommodation or related service concerns that are not immediately resolved to the customer's satisfaction.
- Perform duties of varying capacities to ensure complete guest satisfaction.
Education
Certificate/License - Massage Therapy
California Healing Arts College
Carson, CA07.2021
High School Diploma -
Polytechnic High School
Long Beach, CA06.2005
Skills
- High class customer service for 10 years
- Proficient in problem solving and critical thinking
- Great in Team Collaboration
- Ability to remain calm in emergency's and hectic situations
- Courteous with strong service mindset
- Excellent in listening, communication and interpersonal skills
- Knowledge in computing fundamentals such as computer hardware and operating systems in webb apps and cloud
- Proficient in basic microsoft access
Certification
California Associated Massage Therapy Council - Certified Massage Therapist 02/22
Languages
Thai/Lao
Timeline
Licensed Massage Therapist
Whole Health Clinic
05.2022 - Current
Guest Services Agent
United Airlines
05.2022 - 06.2024
Guest Service Lead/Agent
Alaska Airlines
05.2017 - 03.2022
Certificate/License - Massage Therapy
California Healing Arts College
High School Diploma -
Polytechnic High School