Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Volunteer Experience
Personal Information
Generic

Erin King

Pinawa,MB

Summary

Dependable Via Rail Train Attendant dedicated to supporting passengers and giving every rider safe and enjoyable trips. Proficient in safety and compliance requirements. Bringing 15 years' experience to new permanent role. Eager to contribute to team success through hard work, attention to detail and excellent communication skills.

Overview

14
14
years of professional experience

Work History

Senior Service Coordinator

Via Rail Canada
04.2023 - Current
  • Section leader in both emergency and non-emergency situations on board trains.
  • Coached and mentored employees working in dining cars, sleeper cars and skyline cars.
  • Resolved customer complaints promptly and professionally.
  • Collaborated with the kitchen staff to ensure timely delivery of high-quality meals during peak periods.
  • Maintained high food safety standards through regular inspections and strict adherence to sanitation Health Canada guidelines.
  • Fostered teamwork among staff members through clear communication of goals, expectations, and responsibilities.
  • Continuously monitored radio while using proper radio protocols from Transport Canada.

Activity Assistant Coordinator

Via Rail Canada
04.2012 - Current
  • Performed assessments on activity programs to determine what specific activities were suitable.
  • Developed activities such as educational presentations and wine/beer tastings to engage and entertain passengers.
  • Facilitated events for over 30 attendees, monitoring enjoyment and safety to enhance overall experiences.
  • Maintained running inventory of supplies and purchases to monitor budget expenditures.
  • Announced in both official languages local attractions and upcoming musical events.

Senior Service Attendant

Via Rail Canada
04.2011 - Current
  • Provided boarding assistance to elderly, sick or injured people.
  • Provided customers with information on routes, timetables or concourses.
  • Offered timely and skilled emergency response to provide CPR or first aid.
  • Kept close eye on passenger behavior and watched for problems such as injuries, illnesses and emotional concerns.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Trained in Emergency Response Protocols for fire suppression on board a train, emergency evacuation procedures, active shooter/active aggressor protocol, bomb threat and deescalation communication.

Education

High School Diploma -

College Beliveau

No Degree - Psychiatric Nursing

University Of Winnipeg
Winnipeg, MB

Skills

  • Safety Monitoring
  • Flexible & Adaptable
  • Bilingual in English & French, basic Sign Language skills
  • Effective Communication
  • First Aid & CPR trained
  • Physically Fit
  • Supervisory skills
  • Regulatory compliance

Languages

English
French
American Sign Language

Interests

  • Enjoy participating in weight training for overall physical and mental well-being
  • Growing flowers, vegetables, and fruits in my home gardens
  • I participate in a variety of outdoor recreational activities

Timeline

Senior Service Coordinator

Via Rail Canada
04.2023 - Current

Activity Assistant Coordinator

Via Rail Canada
04.2012 - Current

Senior Service Attendant

Via Rail Canada
04.2011 - Current

High School Diploma -

College Beliveau

No Degree - Psychiatric Nursing

University Of Winnipeg

Volunteer Experience

  • Co-chair of Grassroots-Early Childhood Education Committee
  • Active member of Children's Place Daycare Board
  • Active member of Pinawa Christmas Committee

Personal Information

Title: Senior Service Attendant

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Erin King