Erin Jordan
Summary
A certified change management consultant, with a strong communications background. Most recently supported the largest IT spend a client had initiated, to replace a legacy customer information system with a variety of cloud solutions. Developed and implemented targeted communications to drive change adoption, aligning with the project lifecycle. Skilled at balancing the complex needs of key stakeholders with the urgency to modernize dated technology, resulting in high readiness assessment scores.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Communications Lead
ATCO Gas
04.2020 - 12.2023
- Led communications on behalf of ATCO Gas' largest IT implementation program to date, with the purpose of driving awareness and adoption of changes that are brought about by multiple system implementations, including ArcGIS, Maximo, Salesforce and Oracle CCS
- Simplified complex information brought about by complex system implementations
- Developed targeted communications that aligned with the organizational change management plan
- Developed and managed communication channels and materials for broad and targeted information purposes
- Supported outreach to external stakeholders, including the Alberta Utilities Commission and the retailers ATCO serves
Change Analyst - Financial Processes
ATCO Gas
09.2021 - 12.2023
- Represented the finance business area to facilitate change readiness for the implementation of Oracle CCS
- Gathered and assessed change impacts to the finance business area, in preparation for system launches and integrations
- Identified ideal training solutions for the finance business area
- Participated in the readiness assessment lifecycle
- Developed an action plan to overcome gaps in change adoption and improve readiness scores among future state end users of Oracle CCS
Organizational Change Specialist
Servus Credit Union
11.2018 - 04.2020
- Advised on change management activities for a variety of projects that contribute to modernizing dated financial institution technology
- Applied the Prosci methodology to the following projects: Client Relationship Management system, Scanning and DocuSign solution, to shift away from paper-based records
- Managed stakeholder engagement to mitigate resistance to change adoption
- Participated in user acceptance testing
Community Engagement Coordinator
ISL Engineering
01.2018 - 11.2018
- Engaged community stakeholders on large and small-scale projects ranging from recreation development to highway builds/expansions
- Developed community engagement solutions for municipal and provincial governments
- Developed proposals in response to RFPs for projects related to municipal parks, highways, and ecological space planning
- Managed the community engagement event planning lifecycle
- Coordinated display and hand-out materials for open houses
Communications Coordinator (Temporary Position)
Alberta Milk
11.2015 - 12.2016
- Led communications for and on behalf of Alberta's dairy commodity group
- Oversaw editorial of a monthly industry newsletter
- Monitored and analyzed issues and threats on social and traditional media
- Coordinated all aspects of annual report, including theme, layout and writing style
- Developed press releases to attract rural and urban media
- Managed website content for the purpose of industry transparency
- Managed communications budget, by choosing innovative and cost-effective options
- Managed content for social media channels to engage with consumers
- Planned engagement events for government leaders to meet dairy producers
- Communicated key messages to the offices of government leaders on topics affecting dairy producers, to leverage support for the industry.
Communications Advisor
The Cat Rental Store (A Finning Company)
05.2013 - 08.2015
- Initiated general communications activities across western Canada
- Developed strategic action items for improving internal communication processes
- Conducted a company-wide research project to collect data on communication preferences amongst employees
- Contributed to a continuous improvement initiative, with the objective to improve company-wide safety communications
- Implemented change management methodology to shift behaviours around how safety incidents were communicated
- Developed a bimonthly newsletter, using CP style and a corporate-casual style of writing
Education
Bachelor of Communication-Public Relations -
Mount Royal University
Calgary, ABGraduate Certificate in Organization Design and Development -
Royal Roads University
Victoria, BCSkills
- Stakeholder Engagement
- Data Collection
- Business Process Analysis
- Change Management Expertise
- Analytical Thinking
- Systems Thinking
- Risk Assessment
Certification
- Prosci 3-Day Change Management Certification, 2014
- Certified Change Management Professional (CCMP), 2021
- FinOps Certified Practitioner - In-progress
Affiliations
Association of Change Management Professionals
Timeline
Change Analyst - Financial Processes
ATCO Gas
09.2021 - 12.2023
Communications Lead
ATCO Gas
04.2020 - 12.2023
Organizational Change Specialist
Servus Credit Union
11.2018 - 04.2020
Community Engagement Coordinator
ISL Engineering
01.2018 - 11.2018
Communications Coordinator (Temporary Position)
Alberta Milk
11.2015 - 12.2016
Communications Advisor
The Cat Rental Store (A Finning Company)
05.2013 - 08.2015
Bachelor of Communication-Public Relations -
Mount Royal University
Graduate Certificate in Organization Design and Development -
Royal Roads University
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