Erin Jones
Calgary
Summary
Charismatic leader with 3 years of experience in leadership, dedicated to driving operational excellence and fostering team engagement. Proven expertise in insurance claim processing, collaboration across departments, and effective communication has consistently led to improved team dynamics and individual development. Committed to mentoring and developing talent, empowering teams to achieve their highest potential.
Overview
12
12
years of professional experience
Work History
Unit Claims Manager, Catastrophe
Intact Insurance
12.2021 - Current
- CAT lead, planning, communicating and executing handling plan between executives, leadership and front line staff
- Collaboration between all COE’s in claims, including National CAT Streams, CAT Assist and other regional support across the country
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Managed and motivated employees to be productive and engaged in work, leading to 90% engagement
Property CAT Adjuster III
Intact Insurance
01.2014 - 12.2021
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Scoped and photographed properties for defects and damage.
- Used Xactimate to compile estimates for personal and commercial property and structure damage.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Successfully completed progressions from Inside Adjuster to Level III by displaying quality adjusting and mentorship to colleagues
Claims Assistant - Dispatch
Intact Insurance
01.2013 - 01.2014
- Support customers and appraisers by arranging timely appraisals to damaged vehicles, resulting in swift repair or settlement of damage
Skills
- Teamwork
- Adaptability
- Communication
- Ability to work under pressure
- Problem solving
- Leadership
- Performance monitoring
Leadership Successes
CAT Lessons Learned
Gathered feedback each CAT season, organized feedback into topics and required groups to action (training, communications, handling plan, etc…). Empowered team to arrange feedback sessions with the other teams, gathering feedback, challenging perspectives and providing information on the 2024 plan. Created smaller total loss team for consistent approach in handling and customer communications.
Engagement
Increased engagement from 44% to 90%. Inspired and influenced engagement by empowering team to share expertise and creating robust development plans. Continued discussions to drive results.
CAT 5282
Organized plan for one of largest CAT events in the west. Successfully organized support from other regions, and worked closely with supply chain to ensure quick turn around for appraisals. Completed appraisals within 4 months of event. Communicated to all VPs and Management on success throughout event, and continue to do so monthly.
Timeline
Unit Claims Manager, Catastrophe
Intact Insurance
12.2021 - Current
Property CAT Adjuster III
Intact Insurance
01.2014 - 12.2021
Claims Assistant - Dispatch
Intact Insurance
01.2013 - 01.2014
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