Erin Jamael
Sydney,NS
Summary
Expertise in developing and implementing training materials, enhancing program efficiency, and maintaining a safe environment.
Adept at fostering positive relationships and improving strategic planning through thorough research and effective communication.
Accurate, industrious, and dependable with excellent communication skills and a positive nature. Proficient in program operations and customer relations requirements.
Knowledgeable Program Support Specialist known for proactive problem-solving. Maintains high levels of productivity in fast-paced environments. Strong recordkeeping.
Report-savvy Program Support Assistant with successful track record of data collection and analysis leading to creation of timely and detailed reports crafted for management teams over 25 years of experience.
Additional skills include staff communications, technical assistance and clerical duties. Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Program Support Specialist
Sahtu Education Council, NT
08.2024 - Current
- Achieved optimal budget management by closely tracking expenses and identifying cost-saving opportunities.
- Managed multiple concurrent projects efficiently, prioritizing tasks based on deadlines and resource availability.
- Contributed to a positive work environment by actively participating in team-building activities and maintaining open lines of communication with colleagues.
- Evaluated program performance against established benchmarks, identifying areas for improvement and recommending appropriate action plans.
- Conducted thorough research to inform decision-making processes, resulting in well-informed strategic planning efforts.
- Maintained organized records of project milestones and deliverables, ensuring easy access to crucial information when needed.
- Processed payments and refunds, issued receipts and updated accounts.
- Assisted in the development and implementation of training materials for new Program Support Specialists, improving onboarding efficiency.
- Created documents, reports, and spreadsheets detailing program information.
- Increased participant satisfaction by providing exceptional support throughout the program duration.
- Enhanced program efficiency by streamlining processes and implementing strategic improvements.
- Responded to in-person and telephone requests for information and assistance.
- Provided timely and accurate progress reports to stakeholders, facilitating effective decisionmaking.
- Coordinated logistics for events and meetings, enhancing communication among team members and external partners.
Classroom Teacher
Dehcho Education Council, NT
01.2024 - 07.2024
- Applied differentiation techniques to enhance accessibility of curriculum and promote continuous student growth.
- Attended regular professional development sessions to keep abreast of cutting-edge education strategies and enhance teaching approaches.
- Established clear expectations for behavior and classroom management, creating a respectful and productive learning atmosphere.
- Boosted student confidence through consistent encouragement and positive reinforcement, fostering a supportive learning environment.
- Planned lessons, activities and trips to cover all required course material.
- Assessed student progress using various assessment tools, adjusting instruction as needed to address identified areas of need.
- Developed strong relationships with parents through regular communication, promoting involvement in their child''s education.
- Provided timely feedback on assignments, allowing students to learn from mistakes and improve their performance.
- Collaborated with colleagues to develop cross-curricular lesson plans, increasing students'' understanding of how subjects interconnect.
- Conducted small group interventions for struggling learners, providing targeted support that led to increased academic achievement.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Helped students explore concepts with engaging, learning-focused activities.
- Developed and implemented classroom routines to address varying student needs.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
Security Guard
RCMP
04.2024 - 06.2024
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Ensured proper functioning of security equipment, performing routine checks and maintenance tasks.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
- Deescalated potentially volatile situations through effective conflict resolution techniques, protecting property and individuals from harm.
Classroom Teacher
Cape Breton Victoria Regional Centre for Education
08.1997 - 01.2024
- Implemented differentiated instruction strategies, ensuring all students were able to access the curriculum and make progress in their learning.
- Participated in ongoing professional development opportunities, staying current on best practices in education and refining instructional techniques accordingly.
- Established clear expectations for behavior and classroom management, creating a respectful and productive learning atmosphere.
- Boosted student confidence through consistent encouragement and positive reinforcement, fostering a supportive learning environment.
- Conducted small group interventions for struggling learners, providing targeted support that led to increased academic achievement.
- Developed strong relationships with parents through regular communication, promoting involvement in their child''s education.
- Assessed student progress using various assessment tools, adjusting instruction as needed to address identified areas of need.
- Planned lessons, activities and trips to cover all required course material.
- Enhanced student comprehension by utilizing diverse teaching methods and adapting to individual learning styles.
- Mentored new teachers entering the profession and provided constructive feedback on their teaching methods, promoting growth within the school community.
- Served as a team leader for grade-level initiatives, coordinating efforts among faculty members to achieve shared goals related to curriculum and instruction improvement.
- Collaborated with parents, administrators and counselors to develop improvement plans for struggling students.
- Created and developed lesson plans to meet students' academic needs.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
Education
Masters of Arts in Counselling Psychology (online) - Psychology
Yorkville University
Fredericton, NB09.2024
Bachelor of Education - Elementary Education
University of Maine
Fort Kent, Maine, USA09.1996
Bachelor of Arts - Communications
University Cape Breton
Cape Breton, NS06.1994
Skills
- Health and safety
- Workplace Safety
- Schedule Coordination
- Environmental Compliance
- Problem-Solving
- Teamwork and Collaboration
- Time Management
- Problem-solving abilities
- Attention to Detail
- Excellent Communication
- Reliability
- Team Collaboration
- Adaptability and Flexibility
- Self Motivation
- Professional Demeanor
Languages
English
Full Professional
Certification
First Aid/CPR Training, Red Cross
First Aid in Mental Health, Mental Health Commission of Canda
Fitness Trainer Certification, YMCA
Group Fitness instructor Certification, YMCA
Timeline
Program Support Specialist
Sahtu Education Council, NT
08.2024 - Current
Security Guard
RCMP
04.2024 - 06.2024
Classroom Teacher
Dehcho Education Council, NT
01.2024 - 07.2024
Classroom Teacher
Cape Breton Victoria Regional Centre for Education
08.1997 - 01.2024
Masters of Arts in Counselling Psychology (online) - Psychology
Yorkville University
Bachelor of Education - Elementary Education
University of Maine
Bachelor of Arts - Communications
University Cape Breton
First Aid/CPR Training, Red Cross
First Aid in Mental Health, Mental Health Commission of Canda
Fitness Trainer Certification, YMCA
Group Fitness instructor Certification, YMCA
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