Erin Iker
Spruce Grove,Alberta
Summary
Versatile Operations Supervisor successful at taking on routine and complex challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Associated Ambulance & Services
01.2013 - Current
- Implementation, program management and training of all current and new employees on EMS Manager (Aladtec) and Edvance360 LMS as well as all policies of the use of these programs
- Create schedule rotations based on the requirements of the individual service areas as needed
- Manage daily schedules of over 400 employees over a large geographical area
- Adjust schedules and service levels as operationally required
- Thorough knowledge and understanding of 2 separate Union Collective Bargaining Agreements
- Implementation, administration, and Training of Learning Management Software (Edvance360)
- Work collaboratively with Duty Operations Supervisors and Senior Operations Manager to ensure
- Manage companywide annual vacation process for 200+ full-time employees across a large geographical area
- Policy creation and review
- Collaborate with departmental leaders to establish organizational goals, strategic plans, and objectives
- Respond quickly to meet Employee needs and resolve problems
- Draft and monitor employee scheduling to support effective resource allocation
- Resolve escalated complaints and answer questions regarding scheduling policies and procedures
- System management of current remote Narcotic safe software and distribution of Safe ID and Passcodes.
Team Leader
Alberta Health Services, RAAPID
03.2010 - 12.2012
- Ensure appropriate staffing levels are met at all times
- Handling and prioritizing multiple tasks efficiently as they arise
- Helping triage high acuity calls, determining the most appropriate hospital for patients to be transported to, based on bed capacity for each medical service throughout the Edmonton zone
- Work with Bed Managers from all Edmonton region hospitals to ensure accurate bed numbers are maintained for ICU, CCU, ORTHO and Pediatrics for appropriate destination directions to STARS and critical ground and fixed wing patient transports
- Have a strong working knowledge of bed capacity, repatriation, ground transportation and air transportation, as well as knowledge of stratification guidelines of all hospitals within the Edmonton region
- Keeping all Emergency Preparedness codes up to date and educating staff on such codes and workplace safety
- Managing and distributing the Local Administrator and Site on Call Schedule for the Edmonton Region
- Work to maintain high levels of customer service and quality control for all medical services providing on-call availability for RAPPID North
- Thorough knowledge of 2 Union Collective Bargaining Agreements CARNA and UNA
- Making sure that in all cases, patient care comes first and foremost
- Review and report on all RED-level calls with pediatric deaths for review by the Medical Director.
Acting Team Leader
Alberta Health Services
01.2010 - 03.2010
- Overseeing the daily operations, crews and the patients they transport
- Motivate and coach staff as required
- Handling and prioritizing multiple tasks efficiently as they arise
- Scheduling of full-time and casual employees as needed
- Conducted performance reviews to measure employee growth and skills
- Developed and utilized team-building exercises to promote workplace synergy and productivity
- Took appropriate measures to correct service quality deficits
- Work with dispatch to minimize overtime and assist with resource management.
Operations Supervisor
Inter Hospital Ambulance Service
01.2003 - 01.2010
- Primary Care Paramedic
- Overseeing the daily operations and safety of Ambulance personnel and the patients they transport
- Scheduling of full-time and casual employees ensuring appropriate staffing levels
- Authorization of all electronic timecards ensuring accuracy and legitimacy before the end of the pay period
- WCB reporting for injured employees
- Vacation Scheduling
- Motivate, coach and discipline employees as required
- Thorough knowledge of policy and procedures as well as medical guidelines
- Thorough knowledge of the Union's Collective Bargaining Agreement
- Work with the union to mitigate minor grievances
- Oversee dispatch personnel ensuring resources are being dispatched appropriately
- Responding to any external complaints from families and other medical facilities
- Coordination of patient transports with RPTO (Regional Patient Transport Office) to ensure efficiency and proper utilization of resources.
Education
Bachelor of Health Administration - 1st Year
Athabasca University
Athabasca, ABPrimary Care Paramedic -
Northern Alberta Institute of Technology
01.2003
Instructor Development Program -Core Program -
Alberta Health Services
Edmonton, AB01.2014
Medical Control Protocols – BLS/ALS Skills Trainer -
Alberta Health Services
Edmonton, AB01.2014
It's Your Move Safe Lifting - Train The Trainer
Alberta Health Services
Edmonton, AB01.2014
Preceptor Training
SAIT
Calgary, Alberta07.2022
Skills
- Policy Development and Review
- Hiring and Onboarding
- Implementation and management of System Software
- Team Leadership
- Staff Scheduling
- Program Optimization
- Operations Management
- Performance monitoring
- Task Delegation
- Staff Supervision
- Cultivating Productive Relationships
Certification
Alberta College of Paramedics since 2003 - RO406004 Current
Accomplishments
- Implementation of an Online Scheduling program to bring current employer from scheduling on paper to a more user-friendly platform. In doing this we saved hundreds of man-hours in scheduling and payroll.
- Implementation of online Learning Management software to bring our employee training to a new level.
- Implementation of Employee Recognition Program with Inter Hospital Ambulance. This helped to increase productivity and increase staff morale.
- Organized and deployed first waves of non-AHS frontline Emergency Medical Service crews to the Fort McMurry fire by both ground and air to assist in medical evacuations and onsite medical aid within the town Of Fort McMurry and the surrounding areas.
Timeline
Operations Supervisor
Associated Ambulance & Services
01.2013 - Current
Team Leader
Alberta Health Services, RAAPID
03.2010 - 12.2012
Acting Team Leader
Alberta Health Services
01.2010 - 03.2010
Operations Supervisor
Inter Hospital Ambulance Service
01.2003 - 01.2010
Bachelor of Health Administration - 1st Year
Athabasca University
Primary Care Paramedic -
Northern Alberta Institute of Technology
Instructor Development Program -Core Program -
Alberta Health Services
Medical Control Protocols – BLS/ALS Skills Trainer -
Alberta Health Services
It's Your Move Safe Lifting - Train The Trainer
Alberta Health Services
Preceptor Training
SAIT
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