Erin Heinricks
Leduc,AB
Summary
Dynamic and adaptable professional with a proven track record at Fresh Co, enhancing customer satisfaction and streamlining inventory. Excelled in problem-solving and quality control, significantly reducing delivery errors. Demonstrates a positive attitude and a commitment to learning, ensuring high standards of service and operational efficiency.
Overview
7
7
years of professional experience
Work History
Produce Clerk
Fresh Co
02.2023 - 10.2024
- Pleasantly greeted customers and provided prompt and courteous service.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Kept tidy and organized area to comply with cleanliness standards.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Increased sales with attractive displays that showcased seasonal fruits, vegetables, and promotional items.
- Managed inventory levels to prevent overstock or shortages of produce items through regular monitoring and communication with suppliers.
Customer Service Representative
First Class Spa Services
04.2020 - 02.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
Mail Sorter
Canada Post
03.2018 - 04.2020
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Evaluated mail trays to determine proper placement.
- Supported postal service operations by performing additional tasks as needed, such as package handling or customer assistance.
- Continuously sought opportunities for professional development, staying abreast of industry trends and advancements in order to enhance job performance.
- Reduced delivery errors by accurately categorizing and labeling outgoing mail.
Education
High School Diploma -
St. Charles
Hamilton, ON11-2012
Skills
- Willingness to learn
- Cleaning and sanitation
- Positive attitude
- Punctuality
- Customer service
- Problem-solving
- Active listening
- Adaptability and flexibility
- Quality control
- Product and service solutions
Languages
English
Full Professional
Timeline
Produce Clerk
Fresh Co
02.2023 - 10.2024
Customer Service Representative
First Class Spa Services
04.2020 - 02.2023
Mail Sorter
Canada Post
03.2018 - 04.2020
High School Diploma -
St. Charles
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