Erin Hass
San Diego
Summary
Dedicated healthcare professional with a strong background in patient care and administrative support. Successfully reduced patient wait times by 30% and maintained productivity above 100%, demonstrating a commitment to patient safety and operational efficiency.
Overview
8
8
years of professional experience
Work History
Patient Coordinator/Nursing Assistant
San Diego Infusion Center
San Diego
06.2024 - Current
- Coordinated communication between patients, healthcare providers, and insurance companies.
- Facilitated patient scheduling and appointment management for infusion treatments.
- Ensured accurate and timely completion of all paperwork related to patient care.
- Monitored compliance with HIPAA regulations to protect patient confidentiality.
- Collaborated with clinical and administrative staff to streamline patient care delivery.
- Cultivated positive relationships with patients to enhance satisfaction scores.
- Managed the daily operations of the Infusion center in the absence of the Manager.
- Maintained productivity by scheduling the appropriate amount of nurses for patient volume, maintaining productivity above 100%.
- Reduced patient wait times by 30% by streamlining Pharmacy drug delivery process.
Patient Coordinator
San Diego Sports Medicine Physical Therapy
San Diego
05.2023 - 06.2024
- Coordinated patient appointments, optimizing therapist schedules for efficient patient flow.
- Facilitated communication among patients, physicians, and therapy staff to enhance care coordination.
- Maintained accurate patient records and documentation of treatments.
- Processed referrals for specialist consultations and addressed billing inquiries.
- Monitored compliance with HIPAA regulations to ensure patient confidentiality.
- Generated monthly reports on provider productivity to support operational decision-making.
- Developed patient intake forms to guarantee accurate information collection.
- Assisted physical therapists by providing support during exercises and rehabilitation routines.
Patient Coordinator/Back Office Assistant
Genesis Urology
06.2021 - 03.2023
- Scheduled patient appointments and managed clinic calendars for five physicians.
- Coordinated patient communications and addressed inquiries promptly.
- Coordinated patient communications, addressing inquiries to enhance patient satisfaction.
- Completed registration procedures by expertly inputting information to meet legal requirements.
- Processed referrals from primary care providers, ensuring timely access to specialist consultations.
- Maintained inventory of medical supplies and equipment utilized in patient care.
- Mentored new hires by explaining hospital policies and procedures.
- Compiled and maintained medical charts in digital databases, supporting accurate patient records.
Patient Coordinator
Cosmetic Laser Dermatology
09.2020 - 02.2021
- Coordinated patient appointments, optimizing schedules for multiple therapists to enhance service delivery.
- Maintained accurate patient records, ensuring precise documentation of treatments.
- Facilitated insurance verification and resolved billing inquiries, ensuring clarity for patients.
- Verified insurance and pulled files before patient appointments, enhancing preparation.
- Assisted with insurance verification and addressed billing inquiries from patients.
- Managed medical records by organizing documents according to established protocols.
- Monitored HIPAA compliance, ensuring protection of patient information confidentiality.
- Created monthly reports detailing provider productivity levels within practice settings.
Medical Receptionist
Redding Allergy And Asthma
Redding
04.2018 - 07.2020
- Scheduled patient appointments and managed clinic calendar efficiently.
- Checked patients in and out for appointments while collecting co-payments.
- Verified insurance information and processed registration forms accurately.
- Answered multi-line phone system, directing calls to appropriate medical staff.
- Assisted patients with inquiries, delivering exceptional customer service.
- Coordinated with healthcare providers to streamline patient flow and enhance efficiency.
- Maintained electronic health records to uphold confidentiality and meet regulatory compliance.
- Transmitted medical records and routed laboratory results to appropriate staff.
Education
Some College (No Degree) - Radiology Prerequisites
San Diego Mesa College
San Diego, CA12-2025
High School -
Sprayberry High School
Marietta, GA05-2016
Skills
- Appointment scheduling
- Patient communication
- Medical record management
- Insurance verification
- HIPAA compliance
- Care coordination
- Patient care and education
- Healthcare navigation
- Medical terminology
- Operational reporting
- Time management
- Multitasking
- Attention to detail
- Problem solving
- Team collaboration
- Conflict resolution
- Professionalism
Awards
Deans List
Patient Safety Award
Timeline
Patient Coordinator/Nursing Assistant
San Diego Infusion Center
06.2024 - Current
Patient Coordinator
San Diego Sports Medicine Physical Therapy
05.2023 - 06.2024
Patient Coordinator/Back Office Assistant
Genesis Urology
06.2021 - 03.2023
Patient Coordinator
Cosmetic Laser Dermatology
09.2020 - 02.2021
Medical Receptionist
Redding Allergy And Asthma
04.2018 - 07.2020
Some College (No Degree) - Radiology Prerequisites
San Diego Mesa College
High School -
Sprayberry High School