Erin Handerek
Edmonton
Summary
Knowledgeable and dedicated people leader with an extensive customer service background, motivated to maintain customer satisfaction and to foster a respectful and inclusive work environment. Specializes in efficiency, critical thinking and attention to detail with an exemplary passion for mentoring and delivering exceptional service.
Overview
6
6
years of professional experience
Work History
Customer Service Coordinator
City Of Edmonton
11.2021 - Current
- Successfully managed a large team of Customer Service Representatives by providing coaching, mentorship and by fostering a positive work environment
- Conducted cash handling tasks such as auditing daily deposits, ordering change, managing safe inventory and ensuring staff are following all policies and procedures
- Enhanced client satisfaction by addressing and resolving complaints in a timely manner.
- Built professional working relationships with supervisors and other departments within the facility
- Handled escalated customer issues with empathy and patience to maintain positive client experiences
- Created schedules adhering to facility needs and scheduling requirements while still ensuring employees' work-life balance
- Developed a high level of expertise within RAMS
- Assisted with the interviewing and training of new Customer Service Representatives, both through facility and Centralized Training
Customer Service Representative
City of Edmonton
01.2019 - Current
- Offered advice and assistance to patrons, paying attention to special needs or wants regarding classes, memberships and registered programming.
- Maintained patron satisfaction with service-minded strategies focused on addressing customer needs and resolving concerns.
- Built trusting relationships with patrons while still providing efficient and high quality customer service.
- Assumed responsibilities such as training new staff, verifying daily deposits and assisting with DETS.
Social Media Coordinator
Ice Castles LLC
01.2018 - 03.2019
- Managed social media accounts, generated interest for existing and upcoming promotions/ giveaways etc.
- Responded to questions and concerns in a timely and professional manner.
- Assisted upper management in effectively handling negative reviews and comments.
- Analyzed reviews/ feedback and constructive criticism for future use.
- Wrote social media content to increase engagement with customers.
Education
Bachelor of Arts - English Major/ Women & Gender Studies Minor
University of Alberta
Edmonton06.2016
Skills
Outstanding Verbal & Written Communication
Proven Cash Handling Abilities
Self Motivated
Time Management
Proficient in RAMS Software and Google Applications
Leadership
Problem Solving
Organization and Preparedness
Timeline
Customer Service Coordinator
City Of Edmonton
11.2021 - Current
Customer Service Representative
City of Edmonton
01.2019 - Current
Social Media Coordinator
Ice Castles LLC
01.2018 - 03.2019
Bachelor of Arts - English Major/ Women & Gender Studies Minor
University of Alberta
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