Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Erin Hamilton

Beaver Bank,NS

Summary

Dynamic and results-driven professional with extensive experience at Canada Post, excelling in delivery accuracy and customer service. Proven ability to enhance operational efficiency and foster community relationships. Skilled in route management and vehicle maintenance, consistently achieving timely deliveries while ensuring customer satisfaction. Committed to maintaining high standards in all aspects of service.

Overview

29
29
years of professional experience

Work History

Letter Carrier

Canada Post
09.2017 - Current
  • Managed time effectively to complete all scheduled deliveries within expected time frames, ensuring consistent service levels for customers.
  • Supported colleagues during peak periods or absences by covering additional routes or assisting with sorting duties as necessary.
  • Enhanced customer satisfaction through timely delivery of parcels, letters, and packages to residential and commercial addresses.
  • Improved mail delivery efficiency by accurately sorting and organizing mail according to designated routes.
  • Strengthened community ties through consistent, friendly interactions with customers along assigned routes, fostering trust and positive relationships between the postal service and its patrons.
  • Increased productivity by streamlining processes for loading vehicles with sorted mail at the beginning of each shift.
  • Handled sensitive materials such as certified mail, registered packages, and express deliveries with utmost care and attention to detail.
  • Supported seasonal initiatives such as holiday package deliveries by adjusting routes and schedules to accommodate increased volume during peak periods.
  • Sorted and cased Number+ pieces of mail each day with high accuracy.
  • Promoted a positive image of the postal service by providing courteous and professional interactions with customers during daily deliveries.
  • Ensured accurate mail distribution by diligently following established route plans and addressing any discrepancies as needed.
  • Reduced vehicle maintenance costs through diligent inspection of postal vehicles prior to use and reporting any issues immediately for repair.
  • Minimized delivery errors by double-checking addresses on mail items before placing them in appropriate mailboxes or delivery slots.
  • Planned and cased mail in sequence of delivery for designated route.
  • Collected mail from letter boxes on specific route both on foot and by vehicle.
  • Operated vehicles and equipment to transport packages and mail pieces.
  • Maintained safe driving practices while navigating various weather conditions and traffic situations on assigned routes.
  • Collaborated with supervisors to address customer inquiries or concerns, resolving issues promptly to maintain a high level of customer satisfaction.
  • Adhered to all postal regulations and guidelines, ensuring compliance with federal laws and maintaining the integrity of the mail system.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Handled mail and packages with care to prevent damage during delivery.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.

Meat/Seafood Manager

Sobeys Inc
08.1996 - 06.2017
  • Created clean and inviting appearance for fresh seafood cases to encourage sales.
  • Managed daily work schedules for seafood staff.
  • Trained team members on proper ways to cut variety of fish to eliminate waste from incorrect cutting.
  • Conducted regular competitor analysis to maintain market competitiveness within the local area''s seafood offerings.
  • Oversaw daily operations, ensuring proper staffing levels, efficient workflow, and timely order processing.
  • Established performance benchmarks for staff accountability, resulting in improved productivity levels across the department.
  • Managed budgeting and pricing strategies to maximize profitability without compromising quality.
  • Collaborated with suppliers to ensure consistent delivery of fresh, sustainably-sourced seafood.
  • Streamlined inventory management for increased efficiency and reduced waste.
  • Maintained a clean, organized, and safe work environment in accordance with company standards.
  • Coordinated with other departments to optimize cross-merchandising opportunities for increased revenue generation.
  • Increased sales volume by implementing targeted marketing initiatives and seasonal promotions.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.

Education

Academic -

Auburn Drive High School
Cole Harbour, NS
06.1995

Skills

  • Delivery accuracy
  • Route navigation
  • Mechanical aptitude
  • Package handling
  • Safety awareness
  • Time Management
  • Customer Service
  • Hand-eye coordination
  • Load lifting
  • Vehicle maintenance
  • Mail sorting
  • Efficient driving
  • Route management
  • Parcel delivery
  • Vehicle loading

Languages

English
Full Professional

Timeline

Letter Carrier

Canada Post
09.2017 - Current

Meat/Seafood Manager

Sobeys Inc
08.1996 - 06.2017

Academic -

Auburn Drive High School

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Erin Hamilton