Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Erin Gruber

Dartmouth,N.S.

Overview

7
7
years of professional experience

Work History

Receptionist

Shellnutt Professinal Accountants
02.2023 - Current
  • Greet incoming visitors and customers professionally and provide friendly, knowledgeable assistance.
  • Answer phone promptly and direct calls to correct offices.
  • Confirm appointments, communicate with clients, and update client records.
  • Book in work that clients bring in and assign it to the responsible person.
  • Process new hire paperwork and documents.
  • Maintain payroll information by calculating, collecting, and entering data.
  • Respond to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.

Cashier/Florist

Trends
06.2018 - 01.2023
  • Front-end cashier dealing with customer inquiries, requests and payments
  • Make floral arrangements as per customer requests and consult with clients to discuss special occasion floral designs for weddings, funerals and other events
  • Possess good knowledge of varieties, characteristics and varieties of flowers and greenery to help advise clients on arrangement decisions and care of their flowers and plants
  • Upon arrival of stock, process the flowers to make them ready for sale
  • At the end of the shift, cash out the till and count the money in the cash drawer.

Customer Service Agent

Nova Scotia Power
05.2021 - 08.2022
  • Responded to customer calls and emails to answer questions about account services, statements, balances and products and services
  • Helped large volume of customers every day with a positive attitude and focus on customer satisfaction
  • Educated customers on company systems, form completion and access to services
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
  • Applied strong communication and negotiation/conflict resolution skills regarding refunds, concerns and complaints
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
  • Entered customer interaction details in Customer Information System (CIS) to track requests, document problems and record solutions offered.

Sales associate/ Cashier

La Vie En Rose
02.2019 - 08.2019
  • Welcomed customers and responded promptly to customer needs, answered their questions, advised them on features, quality and materials of the merchandise, recommended complementary products and assisted customers with bra fittings so that they could make appropriate choices
  • When stock arrived, prepped items for sale and kept stock on the floor organized to maintain visual appeal
  • Accurately processed Point of Sale (POS) transactions and educated clients on promotional offerings and products using persuasive selling tactics
  • Supervised changing rooms, returned unwanted merchandise to the floor and supported loss prevention initiatives.

Cashier/Customer Service/Switchboard clerk

Kent Building Supplies
08.2016 - 06.2018
  • Processed customer payments by cash, debit, gift and credit card
  • Scanned goods and ensured that pricing was correct, counted money in cash drawer at the beginning and end of shifts
  • Processed customer refunds and exchanges according to established guidelines and maintain secure cash drawers promptly resolving discrepancies in daily totals
  • While at switchboard, answered phone calls and directed the calls to the appropriate department.

Soccer Referee

05.2016 - 01.2018
  • Officiated at soccer games, detected infractions of rules and decided on penalties according to established regulations
  • Explained and taught regulations and rules to players and coaches
  • Promoted good sportsmanship among players
  • Navigated difficult situations using effective communications and explanation of game roles.

Education

Prince Andrew High School
2018

Soccer Nova Scotia Referee Course - undefined

2016

Skills

  • Abilities & Knowledge
  • Able to communicate well orally and in writing
  • Excellent customer service skills
  • Excellent problem solving skills
  • Excellent organizational skills
  • Excellent time management
  • Excellent telephone demeanor
  • Good team player
  • Very responsible and dependable

Affiliations

Former Manager; Flower Trends Roxanna Boyd, 902-818-6009 Former Manager, Flower Trends

Timeline

Receptionist

Shellnutt Professinal Accountants
02.2023 - Current

Customer Service Agent

Nova Scotia Power
05.2021 - 08.2022

Sales associate/ Cashier

La Vie En Rose
02.2019 - 08.2019

Cashier/Florist

Trends
06.2018 - 01.2023

Cashier/Customer Service/Switchboard clerk

Kent Building Supplies
08.2016 - 06.2018

Soccer Referee

05.2016 - 01.2018

Prince Andrew High School

Soccer Nova Scotia Referee Course - undefined

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Erin Gruber