Erin Goodwin
Calgary,AB
Summary
Detail-oriented student with strong technical skills and the ability to learn concepts quickly. Currently pursuing Yoga Teacher training while aiming to obtain a Kinesiology degree and an Early Childhood Education degree. Areas of proficiency include attention to detail, comprehensive writing, clear communication, and attentive listening. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Childcare position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
2
2
Certification
Work History
Sales and Customer Service Associate
Green We'Gahta Moving Services
07.2022 - 12.2022
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Sales and Customer Service Representative
President's Choice MasterCard
01.2020 - 01.2021
- Provided primary customer support to internal and external customers
- Recommended products to customers and offered advice and assistance
- Recorded account information and responded to customer requests for products, services, and company information.
Babysitter
Various Parents
01.2010 - 01.2020
- Prepared healthy, age-appropriate snacks and meals for up to 4 children
- Assisted children with homework assignments and special projects across different subjects
- Communicated positively with children and guardians
- Engaged with children to build positive relationships and promote their development.
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Demonstrated empathy and kindness to display positive character traits.
Cashier/Grocery Associate/Demo Associate
Planet, Royal Oak
12.2016 - 01.2019
- Answered questions about store policies and addressed customer concerns
- Helped customers complete purchases and locate items
- Collected and authorized payments
- Stocked and displayed merchandise as required.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
Tutor
Jag Sahota
01.2017 - 12.2017
- Planned lessons, motivated students, met with parents, and developed student confidence through positive reinforcement strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Provided homework assistance using specific curriculum and materials.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Developed student confidence through positive reinforcement strategies.
- Used flashcards and other techniques to test and improve memory through practiced information retrieval.
- Created tailored lesson plans and study guides to teach and assist students in area of study.
- Met with parents to discuss student progress and address concerns.
- Collaborated with parents to develop appropriate tutoring lessons.
- Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
Education
Bachelors in Early Childhood Education - Early Childhood Education
Lethbridge College
Lethbridge, AB03.2025
Bachelor of Health and Physical Education (Kinesiology) in Physical Literacy - Health And Physical Education
Mount Royal University
Calgary, AB06.2014
High School Diploma -
Bowness High School
Calgary, AB06.2013
Skills
- Excellent analytical skills
- Ability to follow instructions well
- Persistent and hardworking
- Cooperative team member
- Extremely organized
- Proficiency in Microsoft Office, Excel, and PowerPoint
- Quick learner
- Attention to detail
- Energetic and organized
- Proficient reading and writing skills
- Customer service and care
- Sales and service-oriented
- Adherence to high customer service standards
- Customer service and communication skills
- Customer Support
- Regulatory Compliance
- Team Collaboration
- Customer Complaint Resolution
- Sales Closing
- Account Management
- Complex Problem-Solving
- Product Knowledge
- Customer Service
- Problem Resolution
- Quality Assurance
- Guest Services
- Verbal Communication
- Reading Comprehension
- Food Allergies
- Calm and Professional Under Pressure
- Excellent analytical skills
- Excellent analytical skills
Certification
- 200 Hour Yoga Teacher Training, Yoga Renew, Calgary, AB
- 30 Hour Yoga For Children certification, Yoga Renew, Calgary, AB
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Success is not the key to happiness. Happiness is the key to success. If you love what you are doing, you will be successful.
Albert Schweitzer
Timeline
Sales and Customer Service Associate
Green We'Gahta Moving Services
07.2022 - 12.2022
Sales and Customer Service Representative
President's Choice MasterCard
01.2020 - 01.2021
Tutor
Jag Sahota
01.2017 - 12.2017
Cashier/Grocery Associate/Demo Associate
Planet, Royal Oak
12.2016 - 01.2019
Babysitter
Various Parents
01.2010 - 01.2020
Bachelors in Early Childhood Education - Early Childhood Education
Lethbridge College
Bachelor of Health and Physical Education (Kinesiology) in Physical Literacy - Health And Physical Education
Mount Royal University
High School Diploma -
Bowness High School
Similar Profiles
Ermias MussieErmias Mussie
Driver at Green We'gahta MovingDriver at Green We'gahta Moving
Emma QuioversEmma Quiovers
Administrative Coordinator at Moving Made Easy Moving ServicesAdministrative Coordinator at Moving Made Easy Moving Services
Susan JimenezSusan Jimenez
Moving Truck Driver at Quality Services MovingMoving Truck Driver at Quality Services Moving
Kaylee MaKaylee Ma
Administration Assistant at Kumon Learning CenterAdministration Assistant at Kumon Learning Center
Nolan UngNolan Ung
Geophysical Technician at Axiom GroupGeophysical Technician at Axiom Group