Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Erin Gardiner

Fort McMurray,AB

Summary

Proven adaptability and time management skills at Avalon Ford, where I streamlined bookkeeping and enhanced customer service. Expert in managing priorities and fostering team collaboration, I significantly improved operational efficiency. Skilled in both administrative support and accounting, my background is marked by a commitment to continuous improvement and effective communication.

Overview

16
16
years of professional experience

Work History

Service Assistant

SMS Equipment
04.2023 - 10.2024
  • Continuously refined personal knowledge base regarding products/services, utilizing this expertise to better serve customers looking for guidance on their purchases.
  • Managed multiple priorities effectively under tight deadlines, resulting in successful completion of assigned tasks.
  • Adapted quickly to changing circumstances, demonstrating flexibility and resilience in response to challenges faced during daily operations.
  • Maintaining accurate customer relationship management database by entering and updating work on site equipment.
  • Managing and tracking employee training and certificates.
  • Providing on going payroll and administrative support for our Suncor contract.

Accounts Receivable Clerk

Avalon Ford Sales
12.2022 - 04.2023
  • Reconciled accounts receivable ledger to verify payments and resolve variances.
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Responded to inbound inquiries regarding accounts and payments.
  • Used accounting software to reconcile accounts, track income, and generate invoices.
  • Managed invoice disputes professionally, working closely with clients to achieve resolution in a timely manner.
  • Reduced outstanding debt by diligently pursuing overdue payments and negotiating payment plans with clients.

Accounting Clerk

O'neill Nissan
01.2021 - 12.2022
  • Streamlined bookkeeping procedures to increase efficiency and productivity.
  • Maintained account accuracy by reviewing and reconciling checks monthly.
  • Matched purchase orders with invoices and recorded necessary information.
  • Input high volume of monthly invoices with consistent accuracy.
  • Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
  • Maintained accounting records utilizing in-house and client systems.
  • Collaborated with other accounting clerks to maintain a cohesive and supportive work environment, fostering knowledge sharing and continuous improvement efforts.
  • Managed accounts payable and receivables and payroll.

Administrative Assistant

Exel Canada
10.2008 - 02.2014
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Completed full payroll processing for 100 employees.

Education

Graduate Certificate - Tattoo Line Artistry

Eternal Beauty Institute
Calgary, AB
10-2024

Diploma - Office Administration Technology

Academy Canada
Corner Brook, NL
08-2021

Diploma - Interior Decorating

Lawrence College
St. John's, NL
08-2005

Skills

    Time Management

    Adaptability

    Organization

    Team Player

    Communication

Languages

English
Native or Bilingual

Timeline

Service Assistant

SMS Equipment
04.2023 - 10.2024

Accounts Receivable Clerk

Avalon Ford Sales
12.2022 - 04.2023

Accounting Clerk

O'neill Nissan
01.2021 - 12.2022

Administrative Assistant

Exel Canada
10.2008 - 02.2014

Graduate Certificate - Tattoo Line Artistry

Eternal Beauty Institute

Diploma - Office Administration Technology

Academy Canada

Diploma - Interior Decorating

Lawrence College

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Erin Gardiner