Erin Garcia
Morgan Hill
Summary
Professional administrative professional with track record in supporting executive leadership. Proven ability to handle confidential information and manage executive schedules effectively. Focused on fostering team collaboration and meeting dynamic business needs through exceptional communication and organizational skills.
Overview
22
22
years of professional experience
Work History
Confidential Executive Support/Project Specialist
San Jose State University
12.2021 - Current
- Maintain confidentiality with sensitive documents, ensuring proper storage and distribution as needed
- Manage high level calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time
- Train employees on campus on system policies and procedures, periodically in collaboration with University Personnel
- Process travel expenses and reimbursements for executive team and senior management group
- Budget Management; OE&E, Adobe Grant (as a Hispanic Serving Institute, developed and provided training and budgeting reports for Adobe based on grant requirements), and multiple Tower Accounts
- Address faculty questions and help with problem solving
- Work with all colleges and divisions across campus
- Website; maintain the Faculty Success and Accessibility Websites and assisted on others that needed editing, etc
- Accessible Technology Initiative: use Maxient (Software) to support and maintain the accessibility concern form for (ATI). Built and Maintain a database with all information pertaining to each case for long-term tracking purposes. Work directly with the ATI Committee to ensure current policies and procedures are being met
Confidential Executive Support/Project Specialist
San Jose State University
01.2017 - 12.2021
- Provide direct and confidential executive support to the Vice President and CIO
- Manage sensitive correspondence, data and communications
- Compose, proof and edit confidential information such as; reports, letters, e-mails, etc
- Plan and schedule travel including; registration, hotel and air accommodations
- Review and ensures accuracy of monthly reports as they pertain to budget and attendance
- Assist in event planning and execution as needed
Division Director/Lead Confidential Administrator
Robert Half
01.2013 - 01.2017
- Managed the calendar for one of the top executives in the company averaging between 35-40 meetings per week and overseeing multiple branches/staff
- Partnered with upwards of 12+ clients per week to schedule 4-6 interviews for each company by working with their individual calendars and administrators
- Oversee the day to day operations of the office including but not limited to; greeting candidates, processing applications, evaluations, testing and skillport
- Manage expense reports for both myself and management
- Responsible for 6+ employees in a management role including managing a Branch Manager
- Handle conversions, billing adjustments, expense reports, background/drug screens, Comp, I-9 and E-verify practices
- Weekly reports for the Branch Manager (TTO, Top 50, Top 75, ect.)
- Order and maintain inventory for all marketing collateral and tools
- Prepare for processing; hiring, termination, promotions and transfers
- Managed the direct hire division and was responsible for meeting a monthly quota/goal
Clinic Manager
Massage Envy
01.2009 - 01.2012
- Oversee the day to day operations of the clinic
- Responsible for managing 30+ employees, calendaring, payroll, schedules, ongoing education, budget, discipline and reporting to the owner
- Maintained a relationship with the members of the clinic as well creating a professional and therapeutic work environment for both the staff and members
- Scheduled and managed active calendars, booking meetings, appointments, and preparing expense reports
- Scheduled, executed and budgeted all clinic events
- Oversaw office logistics and monitored expenses and budget
- Inventoried and reordered office supplies, managed vendors and kept up on all current compliance laws/regulations
- Attended 4-5 conferences and management training opportunities in Arizona in the last (4) years
Banquet Coordinator/Conference Services and Catering Executive Administrator
Pebble Beach Resorts
01.2005 - 01.2010
- Knowledge of the systems Delphi and Micros
- Responsible for overseeing and managing 30+ employees on a daily basis as well as preparing payroll, schedules, labor reports, time cards, gratuities and discipline
- Multiple calendar management screening, prioritizing and responding to inquiries for the executives’ time
- Being a proactive business partner and acting as a liaison between the VP and his executive staff
- Plan and organize all companywide events including all-hands meetings, investor meetings, company parties, etc
- Monitor and reconcile monthly travel report for all travel expenses and ensures compliance with travel policy and procedures
- Assisted with Corporate Groups in the Catering and Conference Services Department as well as daily duties that included but are not limited to; creating banquet event orders, group resumes that entail their entire detail of the event(s), generating change logs, daily events and batch reports
- Provided confidential support to the Sales and Banquet Manager; specifically managing high end clientele and government events
Confidential Executive Assistant to the General Manager and Director of Sales
Crowne Plaza San Jose/Silicon Valley
01.2003 - 01.2005
- Directly supported the General Manager
- Worked extensively with Microsoft Word, Excel, PowerPoint and Outlook
- Prepared contracts, proposal requests, rooming lists and welcome packets for all groups and VIP's
- Read and analyzed reports generated by the Point Management System such as; room statistics by market segments and reservation listings
- Assisted with the creation and development of the 'Crowne Wedding Faire' in which three were completed by January 2005
Education
Bachelor of Science - Hospitality and Business Management
San Jose State University
San Jose, CA01.2004
Skills
- Knowledge and use of the following software; Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Google Workspace, Zoom, Docusign, PeopleSoft, Trello, Maxient, and homegrown software such as Financial Transactions Software (FTS)
- Executive Support
- Management
- Event Planning
- Detail Orientated
- Complex Calendar Management
- Excellent Time Management Skills
- Team Player
- Self-Motivated
- Adherence to Policies and Procedures
- Customer-oriented
Timeline
Confidential Executive Support/Project Specialist
San Jose State University
12.2021 - Current
Confidential Executive Support/Project Specialist
San Jose State University
01.2017 - 12.2021
Division Director/Lead Confidential Administrator
Robert Half
01.2013 - 01.2017
Clinic Manager
Massage Envy
01.2009 - 01.2012
Banquet Coordinator/Conference Services and Catering Executive Administrator
Pebble Beach Resorts
01.2005 - 01.2010
Confidential Executive Assistant to the General Manager and Director of Sales
Crowne Plaza San Jose/Silicon Valley
01.2003 - 01.2005
Bachelor of Science - Hospitality and Business Management
San Jose State University
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