Erin Furlan
Toronto
Summary
I am an experienced bartender adept at delivering exceptional service in diverse settings, including both face-paced and upscale environments. I have knowledge of beverage preparation and upselling, which are complemented by effective conflict resolution skills. I am often recognized for my stellar customer service and outgoing personality which allow me to be an invaluable team member and team player.
Overview
3
3
years of professional experience
Work History
Bartender
Josie Hotel, Autograph Collection
12.2023 - 04.2025
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Server/Bartender
Azaria’s Restaurant
04.2023 - 12.2023
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Developed strong rapport with regular customers through genuine hospitality efforts
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Cultivated warm relationships with regular customers.
Server/Bartender
Catalina’s Hideaway
11.2022 - 04.2023
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in timely satisfied customers.
- Served high customer volumes during special events, nights, and weekends.
Server
Islington Golf Course
07.2022 - 11.2022
- Served food and beverages promptly with a focused attention on customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Bachelor of Arts - History
Queen’s University
Kingston, ON04.2022
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Patience and tolerance
- Outgoing personality
- Service-oriented mindset
- Beverage preparation
- Proper wine service etiquette
Languages
English
Professional Working
Timeline
Bartender
Josie Hotel, Autograph Collection
12.2023 - 04.2025
Server/Bartender
Azaria’s Restaurant
04.2023 - 12.2023
Server/Bartender
Catalina’s Hideaway
11.2022 - 04.2023
Server
Islington Golf Course
07.2022 - 11.2022
Bachelor of Arts - History
Queen’s University
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