Erin Frey
Calgary,AB
Summary
Driven professional with a proven track record at New Wave Energy Services, adept in Microsoft Excel and SAP, excelling in reducing collection times and enhancing customer service. Skilled in payment negotiations and invoice processing, demonstrated ability to improve financial reporting accuracy and client relations through effective communication and analytical skills. Professional receptionist with strong organizational skills and proven ability to manage front desk operations efficiently. Adept at multitasking, maintaining schedules, and providing exceptional customer service. Collaborative team player who adapts quickly to changing needs, ensuring smooth workflow and positive interactions. Strong communication skills, attention to detail, and customer-focused approach make for reliability in dynamic environment.
Overview
12
12
years of professional experience
Work History
Accounts Receivable Analyst
New Wave Energy Services
05.2018 - Current
- Reduced collection time for outstanding invoices by closely monitoring aged accounts and maintaining frequent communication with clients.
- Participated in the month-end close process, ensuring accurate reporting of accounts receivable balances and timely submission of data for financial statements.
- Collected, compiled and analyzed data to prepare customer invoices per contractual requirements.
- Analyzed aging reports to identify trends and patterns causing missed collections.
Lead Receptionist
Butter Beauty Parlour
08.2015 - 05.2018
- Trained new receptionists on company policies, software systems, and best practices for exceptional client service delivery.
- Effectively managed multiple phone lines including transferring calls appropriately or taking detailed messages when needed.
- Provided exceptional customer service through effective communication skills via telephone, email correspondence or face-to-face interactions with clients.
- Managed inventory of office supplies, placing orders as necessary to maintain optimal stock levels while minimizing costs.
- Resolved client issues promptly and professionally, fostering positive relationships and promoting loyalty to the business.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Improved overall guest experience by proactively anticipating their needs during visits or addressing inquiries more rapidly.
Receptionist
Stewart And Stewart Lawyers
02.2013 - 08.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
High School Diploma -
Henry Wise Wood High School
Calgary, ABOpen Studies
Mount Royal University
Calgary, ABSkills
- Microsoft Excel
- Client Relationship Building
- Customer Service Focus
- Accounts Receivable Software
- Invoice Processing
- SAP Knowledge
Timeline
Accounts Receivable Analyst
New Wave Energy Services
05.2018 - Current
Lead Receptionist
Butter Beauty Parlour
08.2015 - 05.2018
Receptionist
Stewart And Stewart Lawyers
02.2013 - 08.2015
High School Diploma -
Henry Wise Wood High School
Open Studies
Mount Royal University
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