Erin Florentino
Newcastle,ON
Summary
- Creative, resourceful and flexible, able to adapt to changing priorities and maintain a positive attitude and strong work ethic
- Able to anticipate concerns and provide quick solutions
- Natural ability to build rapport through listening and communication skills
- Enthusiastic and motivated, sincerely enjoy developing and maintaining excellent customer service
Overview
20
20
years of professional experience
2
2
years of post-secondary education
Work History
Front End Colleague
Loblaw Great Food
Bowmanville, ON
11.2016 - Current
- Work collaboratively with cashiers and provide assistance as needed to colleagues
- Able to Open and Close the Front End and Cash Office following all proper procedures
- Handle returns, refunds, exchanges, pricing discrepancies and escalated customer service issues
- Supervise employees in absence of Front End Manager
Group Reservation Sales Agent
Transat Tours Canada
Etobicoke, ON
03.2011 - 01.2016
- Responded to incoming telephone & email requests in a professional timely manner
- Strong attention to detail and dedication to see group files through from start to finish
- Maintained product knowledge and participated in ongoing training
Group Sales Coordinator
Signature Vacations/Sunwing Travel Group
Toronto
08.2005 - 03.2011
- Focused on providing attentive service to external and internal customers
- Able to work in multi tasked role handling my share of daily duties
- Promoted company's product from first hand visits to many destinations
Destination Services Representative
Sunwing Vacations
Punta Cana, Dominican Republic
09.2004 - 03.2005
- Provided service, care and support to Canadian Guests in the Dominican Republic
- Coordinated and conducted welcome briefings
- Maintained regular desk hours at resort and also acted as an airport representative when possible
Education
Travel And Tourism
Seneca College of Applied Arts And Technology
North York, ON 09.1997 - 04.1999
Skills
- Multi-Task Management
- Positive and professional
- Product Knowledge
- Payment Processing
- Computer & Typing Proficiency
References
References available upon request.
Timeline
Front End Colleague
Loblaw Great Food
11.2016 - Current
Group Reservation Sales Agent
Transat Tours Canada
03.2011 - 01.2016
Group Sales Coordinator
Signature Vacations/Sunwing Travel Group
08.2005 - 03.2011
Destination Services Representative
Sunwing Vacations
09.2004 - 03.2005
Travel And Tourism
Seneca College of Applied Arts And Technology
09.1997 - 04.1999
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