Certifications
Hi, I’m
Erin Flaherty
Etobicoke,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in varied roles within the customer service and hospitality industries. Outgoing and positive demeanor with proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
2
Languages spoken fluently
1
Certificate
Work History
L. C. B. O.
Customer Service Representative
12 2019 - Current
Job overview
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Berkeley Church Catering and Events
Caterer / Server / Bartender
01 2008 - 01 2010
Job overview
- Cleaned and organized kitchen stations to promote team efficiency.
- Delivered outstanding customer service throughout the entire event planning process, resulting in repeat business from satisfied clients.
- Replenished banquet stations and verified food temperatures and cleanliness of service areas.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Coordinated logistical aspects of event setup and breakdown, minimizing disruptions to clients'' schedules.
- Skilled at working independently and collaboratively in a team environment.
- Leveraged strong interpersonal skills to communicate effectively with diverse clientele regarding their unique needs and expectations.
- Observed federal and local kitchen safety regulations to prevent food borne illnesses.
- Trained new catering staff members on company policies, procedures, and best practices to maintain consistent service quality across all events.
- Adapted quickly to unexpected changes during events, maintaining high service standards.
Reservoir Lounge
Manager / Bartender / Server
01 2000 - 01 2008
Job overview
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication..
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Chicago's Blues Bar
Bar Manager/Bartender / Server
01 1995 - 01 2000
Job overview
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Coordinated themed nights attracting different demographics expanding overall clientele.
- Organized charity events at the venue which garnered positive press coverage while supporting social causes.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Education
Canadian Society of Customs BrokersOttawa, ON
from Customs And Border Procedures
Humberside Collegiate InstituteToronto, ON
N/A from N/A
06.1995
Skills
- Safety initiatives
- Active and Empathetic Listening
- Critical Thinking
- Excellent Communication both Oral and Written
- Problem-solving
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
- Payment Processing
- Training and mentoring
- High volume production capability
- Organization and Good Time Management
- Knowledgeable in many POS systems
- Key holder experience
- Multi-line phone talent
Languages
English
Native or Bilingual
French
Full Professional
Italian
Elementary
Certification
- Smart Serve
- First Aid
- WHMIS
- Code of Business Conduct
- Violence Prevention in the Workplace
- Workplace Health and Safety
- Certificate of Customer Service Experience
Timeline
Customer Service Representative
L. C. B. O.
12 2019 - Current
Caterer / Server / Bartender
Berkeley Church Catering and Events
01 2008 - 01 2010
Manager / Bartender / Server
Reservoir Lounge
01 2000 - 01 2008
Bar Manager/Bartender / Server
Chicago's Blues Bar
01 1995 - 01 2000
Canadian Society of Customs Brokers
from Customs And Border Procedures
Humberside Collegiate Institute
N/A from N/A
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