Erin Fish
Delhi,ON
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Loyalty & Care Services Associate
Marriott International, Inc.
10.2022 - Current
- Greeted customers and offered assistance for increased customer satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Managed customer relations through communication and helpful interactions.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Created solutions for customers to satisfy specific needs, quality and budget.
- Provided product price information to customers.
Residence Services Representative
Guest House On The Mount
10.2021 - 10.2022
- Dealt with business partners for arranging the invoicing of large accounts.
- Processed internal invoices to facilitate daily business needs.
- Handled direct interactions with guests face to face and resolved all issues using adaptable critical thinking skills in a timely manner.
- Used conflict resolution skills to defuse high stress situations between guests.
- Efficiently used my time to complete personal duties and assist with the duties of other shifts.
- Completed all end of month documents and duties promptly and efficiently with no errors to allow management to fully close out the month.
- On request, completed the night audit and FDR to ensure all books were balanced to close out the day.
Registered Early Childhood Educator
Simply Kids Childcare
10.2017 - 04.2021
- Developed strong relationships with families through open communication channels, parent-teacher conferences, and community events participation.
- Promoted fine motor skill development with hands-on art projects and sensory play experiences.
- Created a safe, nurturing environment for all children by enforcing strict health and safety protocols within the classroom.
- Improved literacy skills in young learners by incorporating storytelling, songs, and reading materials into lessons.
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
- Continuously pursued professional growth opportunities through participation in workshops, webinars, conferences, and coursework to stay current with best practices within the early childhood education field.
- Assist supervisor with data entry and communicating with client’s families, both in person and over telephone.
- Provide transportation for children in company vehicle.
Registered Early Childhood Educator
Calvary Daycare
06.2016 - 02.2017
- Created a safe, nurturing environment for all children by enforcing strict health and safety protocols within the classroom.
- Promoted fine motor skill development with hands-on art projects and sensory play experiences.
- Improved literacy skills in young learners by incorporating storytelling, songs, and reading materials into lessons.
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
Resident Advisor
Fanshawe College
08.2014 - 04.2016
- Developed strong relationships with residents, fostering a supportive and inclusive living community.
- Created informative bulletin boards that provided relevant resources related to academics, mental health, and campus life opportunities for students'' personal growth.
- Educated residents on university policies, promoting responsible behavior within the residence hall community.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Monitored building security by conducting routine rounds throughout the facility.
- Coordinated move-in and move-out processes, ensuring smooth transitions for new and departing residents.
Education
Library And Information Technician
Mohawk College of Applied Arts And Technology
Hamilton, ONChild And Youth Care
Fanshawe College of Applied Arts And Technology
London, ON08.2017
Early Childhood Education
Fanshawe College of Applied Arts And Technology
London, ON05.2014
Skills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
- Courteous and Professional
- MS Office
- Data Entry
Languages
English
Native or Bilingual
Timeline
Loyalty & Care Services Associate
Marriott International, Inc.
10.2022 - Current
Residence Services Representative
Guest House On The Mount
10.2021 - 10.2022
Registered Early Childhood Educator
Simply Kids Childcare
10.2017 - 04.2021
Registered Early Childhood Educator
Calvary Daycare
06.2016 - 02.2017
Resident Advisor
Fanshawe College
08.2014 - 04.2016
Library And Information Technician
Mohawk College of Applied Arts And Technology
Child And Youth Care
Fanshawe College of Applied Arts And Technology
Early Childhood Education
Fanshawe College of Applied Arts And Technology
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