Erin Everley
Kenora,ON
Summary
Caring professional prepared to deliver case management and client advocacy. Dedicated to helping others achieve progress toward goals and meet specific needs with a wide-ranging knowledge of applicable services and professionals appropriate for clients. Organized and dependable candidate successful at managing multiple priorities with a positive attitude and a willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Client Support Worker (SH) /Mobile Outreach Worker
WNHAC
11.2022 - Current
- Participated in community events to promote services and engage with public.
- Partnered with local organizations to expand access to social and community services.
- Assessed community needs and identified resources for social and community service programs.
- Maintained detailed records of patient progress, documentation of services and case notes.
- Provided crisis intervention services to individuals facing medical, emotional and mental health challenges in an outreach setting.
- Approached issues proactively to best meet current and future needs.
- Helped clients navigate social services system and access needed resources.
Community Support Worker
Kenora Association Of Community Living
05.2022 - Current
- Provided emotional and physical support to affected residents and assisted in developing long-term recovery plans and goals.
- Facilitated community outreach to expand participation and support.
- Helped clients navigate social services system and access needed resources.
- Kept case files updated, accurate and aligned with requirements.
- Supported clients through development of new life skills, obtaining resources and transitioning back to society.
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
Retail Sales Associate
St. Mary's Nursery And Garden Center
08.2022 - 03.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Managed cash register after end of shift to balance and record accurate transactions.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Front End Supervisor/Customer Service
Sobeys
01.2016 - 08.2022
- Started working for Sobeys at 16 years of age
- By the time I was 17 I had moved into a customer service/supervisor position
- Duties include opening and closing the store, being responsible for the staff under me, doing daily counts of all the tills, and settling all tills and fast lanes
- Strive to provide excellent customer service
- Excelled at several different tasks thrown at me including working in the file office, ensuring price changes and correct signage are present throughout the entire store
- Strong knowledge of cash handling procedures and cash office programs
- Worked well independently and on a team to solve problems
- Served as a friendly, hardworking, and punctual employee
- Organized and prioritized work to complete assignments in a timely, efficient manner
- Worked to achieve high customer satisfaction rates by providing optimal customer service
- Built a strong working knowledge of the company procedures and protocols
- Communicated effectively with colleagues and superiors
- Developed a strong working knowledge of products and offerings.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Office Administrator
Cruise World
01.2019 - 01.2020
- Answered questions and concerns relating to travel and airport procedures
- Assisted the administration team with any required duties
- Brought forth the ability to effectively multitask and prioritize
- Handled correspondence, filing systems, and calendar plans
- Created invoices as well as billing to submit to clients
- Answered and screened incoming calls
- Brought forth a strong attention to detail and precision
- Composed, edited, and proofread documents
- Handled the sorting and distributing of mail and oversaw front desk operations
- Acted as the main contact for customers via phone, fax, email and in-person.
Summer Camp Worker
Indigenous Family Centre
06.2016 - 08.2017
- Promoted fun and learning each and every day
- Created fun activities for the children aged 5-12 each day
- Cooked meals, planned snacks, and did the grocery shopping
- Provided a safe space for these children while still being attentive to the unique needs and challenges these children faced
- Planned field trips to various locations around the city
- Worked efficiently with my other co-workers to ensure a fun, safe, positive environment
- Planned and participated in various community events, such as ceremony, farmers markets, sharing circles, and coffee houses.
Live-in Nanny
07.2015 - 09.2015
- Took over their primary care from 8:30am-5:00pm
- Responsible for getting the kids ready in the morning and preparing their breakfast, lunch and snacks
- Took the children on various excursions throughout the summer
- CPR & First Aid Certified.
Education
Bachelor of Arts - Social Sciences With Counseling Concentration
Canadian Mennonite University
Winnipeg, MB04.2023
Skills
- Adaptability
- Problem Solving
- Teamwork
- Ability to Work Under Pressure
- Communication Skills
- Effective Time Management
- Communication
- Ability to Multitask
- Leadership and Teamwork
- Highly organized and efficient
- Interpersonal and Written Communication
- Client Relationship Building
Volunteer Experience
- McIvor MB Church, Sunday School Teacher
- Nordale School, Kindergarten Classroom Volunteer
- Big Brother/Big Sister through school, Winnipeg
- Church missions trip, Built Houses in Mexico, 2016, 2016
Certification
- Certified in First Aid & CPR
- Certified in Crisis Prevention and Intervention
References
Dawn Patel, Kenora Chiefs Advisory, 1 (807) 464-5139
Lindsay Lewkowitz, 1 (226) 984-9874
Jodi Cloutier, Hemp Oil Canada, 204-223-7115
Kristen Jones, Bold Commerce, 204-292-8799
Timeline
Client Support Worker (SH) /Mobile Outreach Worker
WNHAC
11.2022 - Current
Retail Sales Associate
St. Mary's Nursery And Garden Center
08.2022 - 03.2023
Community Support Worker
Kenora Association Of Community Living
05.2022 - Current
Office Administrator
Cruise World
01.2019 - 01.2020
Summer Camp Worker
Indigenous Family Centre
06.2016 - 08.2017
Front End Supervisor/Customer Service
Sobeys
01.2016 - 08.2022
Live-in Nanny
07.2015 - 09.2015
Bachelor of Arts - Social Sciences With Counseling Concentration
Canadian Mennonite University
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