Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Erin Eberle

Assiniboia,SK

Summary

Highly motivated professional with several years of entrepreneurial and management experience. Skilled at building and maintaining professional relationships while effectively managing administrative and sales teams. Experienced in both independent leadership and collaborative teamwork to drive organizational success. Applies strong business acumen and judgment to exceed goals.

Overview

15
15
years of professional experience

Work History

Florist Shop Owner and Manager

Moms Florist
Assiniboia , Saskatchewan
02.2015 - Current
  • Managed customer orders, requests, and complaints in a timely manner.
  • Created floral designs with fresh flowers for special occasions such as weddings, funerals, and holidays.
  • Organized the store's inventory of plants, vases, containers, and other supplies.
  • Ordered flowers from wholesalers to ensure that all necessary items were available for customers.
  • Planned out flower arrangements for corporate events according to client specifications.
  • Provided excellent customer service by helping customers choose appropriate bouquets for their needs.
  • Maintained detailed records of customer orders and invoices.
  • Tracked shipments to ensure timely delivery of flowers.
  • Updated the store's website with new products and services offered.
  • Checked quality of incoming shipments of flowers to make sure they met standards.
  • Conducted weekly inspections of flower coolers to maintain proper temperature levels.
  • Took photographs of completed floral arrangements for promotional purposes.
  • Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
  • Ordered and maintained floral inventory and supplies to meet customer demand and offer seasonal varieties.
  • Provided instruction on how to care for flowers, including ideal temperature and how often water should be changed.
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.

Restaurant, Bar and Motel Owner

121 Steakhouse
Assiniboia, Saskatchewan
04.2009 - 09.2014
  • Managed daily operations of business, including hiring and training staff.
  • Developed strategic plans to increase profitability and efficiency.
  • Identified new opportunities for growth, expansion, and diversification.
  • Created marketing campaigns to attract new customers.
  • Negotiated contracts with vendors and suppliers.
  • Oversaw budgeting and financial management.
  • Maintained relationships with existing clients by providing superior customer service.
  • Implemented quality assurance processes to ensure product excellence.
  • Developed policies and procedures for the organization.
  • Provided direction and guidance to employees.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
  • Led startup and creation of operational procedures and workflow planning.
  • Developed and implemented successful sales strategies to meet business goals.
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
  • Analyzed client business needs and assisted in determining appropriate resources and strategies.
  • Hosted special events to boost brand awareness and increase community engagement.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Hired and trained new department managers to increase team oversight and productivity.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Formed and sustained strategic relationships with clients.

Education

Business Administration - Business

SIAST
Assiniboia, SK
06-2007

Skills

  • Client engagement and assistance
  • Inventory Maintenance
  • Delivery Coordination
  • Consultative Sales Techniques
  • Customer Service-Oriented
  • Merchandising and displays
  • Vendor relationships
  • Order preparation and processing
  • Artistic floral design
  • Professionalism
  • Interpersonal Skills
  • Interpersonal Communication
  • Artistic flower arranging
  • Order Management
  • Time Management
  • Problem-solving abilities
  • Written Communication
  • Professional Demeanor
  • Bouquets design
  • Problem-solving aptitude
  • Multitasking
  • Reliability

References

References available upon request.

Timeline

Florist Shop Owner and Manager

Moms Florist
02.2015 - Current

Restaurant, Bar and Motel Owner

121 Steakhouse
04.2009 - 09.2014

Business Administration - Business

SIAST

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Erin Eberle