Erin Eatherton
Olivehurst
Summary
Experienced Store Manager with a background in retail operations and employee supervision. Strengths include inventory management, customer service, and team leadership. Demonstrated ability to enhance store's performance through strategic planning and implementation of sales campaigns. Proven record of success in fostering an environment that promotes teamwork and exceptional customer service.
Overview
17
17
years of professional experience
Work History
Store Manager
Kohls Department Store
Yuba City
05.2024 - Current
- Managing a team of 40-60 people
- Running smooth operational processes
- Developing teams and talent for our district
- Created effective business plans to focus strategic decisions on long-term objectives.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Established customer service standards and monitored staff compliance.
Store Manager
Kohls Department Store
Antelope
11.2018 - 05.2024
- Implemented successful business strategies to increase revenue and target new markets.
- Monitored inventory levels and placed orders to restock shelves.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Assistant Manager
Kohls Department Store
Folsom
11.2016 - 11.2018
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Analyzed business performance data and forecasted business results for upper management.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Assistant Manager
Kohls Department Store
Sacramento
12.2013 - 11.2016
- Coordinated with other departments to ensure smooth flow of operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Resolved customer inquiries and complaints requiring management-level escalation.
Supervisor
Kohls Department Store
Roseville
11.2011 - 12.2014
- Trained new employees on company policies, job duties, and performance expectations.
- Maintained positive working relationship with fellow staff and management.
- Developed strategies to improve team performance and productivity.
- Streamlined workflow processes, reducing project completion times.
Sales Associate
Kohls Department Store
Roseville
08.2008 - 04.2011
- Answered store and merchandise questions and led customers to wanted items.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Worked with fellow sales team members to achieve group targets.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
Education
Some College (No Degree) - Business Administration
Sierra College
Rocklin, CASkills
- Team management
- Financial analysis
- Customer service
- Inventory management
- Sales forecasting
- Employee training
- Performance evaluation
- Project management
- Visual merchandising
- Conflict resolution
- Reliable
- Excellent communication
Accomplishments
- Finished year end in top 20 percent of company
- Have ran consistently top performing stores year after year.
Timeline
Store Manager
Kohls Department Store
05.2024 - Current
Store Manager
Kohls Department Store
11.2018 - 05.2024
Assistant Manager
Kohls Department Store
11.2016 - 11.2018
Assistant Manager
Kohls Department Store
12.2013 - 11.2016
Supervisor
Kohls Department Store
11.2011 - 12.2014
Sales Associate
Kohls Department Store
08.2008 - 04.2011
Some College (No Degree) - Business Administration
Sierra College