Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Erin Dunn

Saint-Zotique,QC

Summary

Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.

Overview

13
13
years of professional experience

Work History

Logistics Coordinator

Desgagnes Logistik Inc./Valport
05.2016 - Current
  • Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
  • Optimized warehouse operations by implementing new inventory management systems and training staff on best practices.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed and updated databases to handle customer data.
  • Maintained high levels of customer satisfaction through efficient handling of orders, prompt issue resolution, and effective communication channels with clients.
  • Developed and maintained comprehensive reporting tools to provide management with relevant data on inventory performance, trends, and areas for improvement.
  • Achieved operational excellence by continuously improving processes, systems, and procedures related to inventory management.
  • Ensured compliance with international shipping regulations, minimizing delays and penalties.
  • Built strong relationships with key stakeholders such as customs brokers, freight forwarders, and regulatory agencies for smooth import/export operations.
  • Managed import and export of hazardous materials in compliance with applicable laws and regulations.
  • Prepared shipping documentation, maintaining compliance with US Customs and international regulations.
  • Built working relationships with clients to foster loyalty and encourage repeat business.
  • Liaised with customs brokers to expedite clearance processes, minimizing delays at ports of entry.
  • Managed relationships with international suppliers, fostering strong communication channels for smooth operations.
  • Maintained compliance with customs regulations by diligently reviewing and submitting accurate paperwork.
  • Coordinated with shipping and transport companies on behalf of clients.
  • Successfully managed high volumes of time-sensitive shipments during peak seasons while maintaining a high level of client satisfaction.

Receiving Clerk

Hercules Sealing Products
04.2011 - 04.2016
  • Facilitated effective communication between warehouse staff through regular team meetings focused on addressing potential challenges or areas for improvement in the receiving process.
  • Reduced errors and discrepancies by meticulously verifying shipment contents against purchase orders and invoices.
  • Increased warehouse productivity by training new staff members on Receiving Clerk duties and best practices.
  • Sustained a clean work environment by adhering to housekeeping standards when handling merchandise deliveries daily.
  • Assisted in inventory control efforts by participating in routine cycle counts, ensuring accurate stock levels at all times.
  • Maintained accurate inventory records through diligent data entry, updating, and filing.
  • Enhanced overall supply chain efficiency by coordinating with transportation providers to schedule pick-ups and drop-offs appropriately.
  • Enhanced warehouse organization by accurately sorting and categorizing incoming shipments.
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Double-checked cargo inventories and documentation for accuracy.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.

Education

Certificate - Logistics Processes

CITT
Montreal, Canada
04.2020

Certificate - Transportation Systems

CITT
Montreal, Canada
04.2019

High School Diploma -

St. Thomas High School
Pointe-Claire, QC
06.1995

Skills

  • Problem-Solving
  • Punctual and Dependable
  • Shipping procedures
  • Client Relations
  • Logistics Analysis
  • International Logistics
  • Multitasking
  • Organizational Skills
  • Import-Export Operations
  • Shipping and receiving
  • Inventory Monitoring and Management
  • Multitasking Abilities
  • Teamwork and Collaboration
  • Microsoft Office

Languages

English
Full Professional
French
Elementary

Timeline

Logistics Coordinator

Desgagnes Logistik Inc./Valport
05.2016 - Current

Receiving Clerk

Hercules Sealing Products
04.2011 - 04.2016

Certificate - Logistics Processes

CITT

Certificate - Transportation Systems

CITT

High School Diploma -

St. Thomas High School

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Erin Dunn