Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erin Dunlop

Stoney Creek,Onta

Summary

Compassionate PSW with over four years of experience in client care. Skilled in monitoring health, assisting with daily activities, and fostering positive relationships. Committed to creating a safe environment and enhancing client well-being through effective communication. Skilled admitting clerk with over 14 years of experience in patient admissions and record management. Proficient in first aid and safety protocols, with a proven track record of training new staff and fostering effective communication within multidisciplinary teams to enhance patient care.

Overview

21
21
years of professional experience

Work History

Admitting Clerk

HHSC
Hamilton, Ontario
09.2011 - Current
  • Processed patient admissions and verified insurance information efficiently.
  • Collected and maintained accurate patient records for compliance and accessibility.
  • Communicated with healthcare staff to coordinate patient transfers and services.
  • Assisted patients with completing forms and addressed inquiries professionally.
  • Utilized electronic health record systems to update patient information securely.
  • Ensured confidentiality of patient information in accordance with regulations.
  • Trained new staff on admission procedures and system usage effectively.
  • Checked patient information and insurance coverage.
  • Coordinated patient paperwork and charts.
  • Applied knowledge of medical terminology and insurance processes to support office administration productivity.
  • Completed registrations for laboratory work, surgical procedures and radiology.
  • Managed patient admissions and discharge from hospital to home care, extended care facility or self-care.
  • Verified schedules and arrival times.
  • Initiated medical record numbers for new admissions and registrations ensuring accuracy of information entered into the computer system.
  • Collaborated with various departments within the facility to ensure efficient flow of admitting processes.
  • Answered incoming calls from patients regarding registration inquiries.
  • Responded quickly to queries from physicians, nurses or other departments in a timely manner.
  • Assisted patients in completing insurance forms and other paperwork related to admission.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.

PSW Radiology

HHSC
Hamilton, Ontario
06.2009 - 08.2011
  • Greeted patients, verified personal information, and answered questions about procedures.
  • Educated patients on imaging processes and answered their questions.
  • Maintained equipment and ensured compliance with safety protocols.
  • Scheduled patient appointments and managed front desk operations.
  • Coordinated with medical staff to streamline workflow efficiency.
  • Managed patient records and ensured accurate documentation of procedures.
  • Provided support during imaging exams to ensure patient comfort and safety.
  • Transported patients from one department or facility to another as needed.
  • Prepared and positioned patients for imaging exams according to established protocols.

PSW

HHSC
Hamilton, Ontario
01.2005 - 06.2009
  • Monitored and documented client health and well-being regularly.
  • Developed individualized care plans in collaboration with clients and families.
  • Provided emotional support and companionship to enhance client comfort.
  • Maintained a clean and safe environment for clients at all times.
  • Trained new staff on best practices in personal support services.
  • Assisted clients with daily activities such as bathing, dressing, and grooming.
  • Developed positive relationships with patients by demonstrating empathy and respect for their needs.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Encouraged clients to participate in recreational activities such as reading, playing games, and socializing with others.
  • Maintained a safe environment for clients by ensuring all equipment is properly stored when not in use.
  • Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
  • Monitored changes in client behavior and reported any concerns to nursing staff.

Education

High School Diploma -

Saltfleet High School
Stoney Creek
06-1998

Skills

  • Compassionate communication
  • Daily living activities assistance
  • Documentation
  • First aid and safety
  • Lifting and transferring
  • Verbal and written communication
  • Conflict resolution
  • End-of-life care
  • Reliability and punctuality
  • Heavy lifting
  • Care plan adherence

Timeline

Admitting Clerk

HHSC
09.2011 - Current

PSW Radiology

HHSC
06.2009 - 08.2011

PSW

HHSC
01.2005 - 06.2009

High School Diploma -

Saltfleet High School

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Erin Dunlop