Erin Kathleen Doyle
Huntington Beach
Summary
With over 19 years of experience, skilled in managing pharmacy benefit programs, formulary management, and clinical pharmacy services. Demonstrates proficiency in maintaining specialty patient records, processing prescriptions, and handling prior authorizations across various healthcare settings. Committed to enhancing medication safety and efficacy, ensuring compliance with federal and state laws, and optimizing pharmacy cost management.
Overview
19
19
years of professional experience
Work History
Certified Pharmacy Technician
CVS Health
07.2024 - 10.2024
- Worked incoming cases via phone (primarily) or fax to process coverage requests from members or prescribers
- Conducted outreach to patients and providers, obtaining additional information needed to process requests
- Researched and corrected any issues found in the overall process
- Ensured all cases were properly closed and interpreted a variety of work instructions provided through multiple systems
Certified Pharmacy Technician
Molina Healthcare
08.2023 - 12.2023
- Managed pharmacy benefit programs, ensuring compliance with federal and state laws
- Educated patients and interacted with medical staff to optimize therapeutic outcomes
- Developed and monitored formulary management and cost management strategies
- Streamlined pharmacy operations, enhancing workflow efficiency and patient satisfaction
Certified Pharmacy Technician
Centene Corporation
01.2023 - 08.2023
- Reviewed physician and pharmacy requests for prescription drugs, ensuring compliance with guidelines
- Resolved complex issues related to Medicaid, Medicare, and Exchange programs efficiently
- Streamlined drug request processes, enhancing efficiency and member satisfaction
Certified Pharmacy Technician
UnitedHealth Group
06.2020 - 01.2023
- Managed specialty patient records, ensuring accuracy and compliance with healthcare regulations
- Coordinated outbound calls to patients, payors, and healthcare providers to streamline medication deliveries
- Provided exceptional patient services, addressing inquiries and resolving issues promptly
Certified Pharmacy Technician
CVS Pharmacy
03.2020 - 06.2020
- Coordinated and monitored inventory management activities, ensuring accurate stock levels
- Supported daily healthcare operations, contributing to improved patient care quality
Technician
Medical Center Pharmacy
11.2019 - 01.2020
- Facilitated communication between customers and pharmacists, ensuring accurate medical histories
- Streamlined prior authorization and third-party billing processes, enhancing workflow efficiency
Clinical Support Specialist/IV Compounding Tech/Inventory Specialist
Coram CVS/Specialty Infusion Services
06.2019 - 10.2019
- Managed patient refills and supported nursing team, ensuring timely medication delivery
- Maintained strict adherence to guidelines, ensuring sterile compounding and reducing contamination risks
Pharmacy Care Technician
BRIOVARX Infusion Services Inc.
02.2019 - 03.2019
- Coordinated orders for prescriptions and patient refills, ensuring timely delivery
- Streamlined processes, resulting in measurable improvements in operational workflow
Case Management Specialist
McKesson
12.2018 - 03.2019
- Advocated contracts with pharmaceutical companies, ensuring comprehensive support for patients
- Assisted patients in navigating client support programs, enhancing their access to necessary resources
Senior Certified Pharmacy Technician
Aetna, a CVS Health Company
12.2017 - 10.2018
- Ensured compliance with Federal and State laws, regulations, and company policies
- Managed high-volume pharmacy requests, ensuring compliance with clinical guidelines
Clinical Pharmacy Technician
Magellan Rx Management
02.2016 - 11.2017
- Assisted members, pharmacies, and providers with pharmacy benefits and claims processing
- Elevated customer satisfaction by resolving issues swiftly
Certified Pharmacy Technician
GenRx Pharmacy
05.2015 - 03.2016
- Handled inbound calls from prescribers and patients, ensuring accurate and timely communication
- Managed inventory, packing, and shipping, ensuring optimal stock levels and timely deliveries
Certified Pharmacy Technician
Roadrunner Pharmacy
10.2014 - 03.2015
- Coordinated and processed new and refill pet medication orders, ensuring timely and accurate fulfillment
- Streamlined patient order workflows, reducing processing times and errors
Certified Pharmacy Technician
Avella Specialty Pharmacy
02.2014 - 10.2014
- Delivered exceptional customer service, accurately processed prescriptions, and managed inventory
- Resolved insurance and billing issues, ensuring timely medication access for patients
Clinical Services/Member Services/Certified Pharmacy Technician
Humana Right Source Mail Order Pharmacy
09.2012 - 12.2013
- Deescalated member issues, acting as a liaison between members, reps, nurses, and pharmacists
- Managed complex medication inquiries, ensuring accurate data relay between healthcare professionals
Certified Pharmacy Technician
Extended Care-Saliba's
10.2009 - 10.2012
- Handled refill requests and accurate billing using software, ensuring precise medication management
- Compounded IV medications and filled narcotics, maintaining strict inventory control for all products
Administrative Assistant/CSR
Staff/Temps Per Diem Staffing
03.2009 - 10.2009
- Delivered temporary clerical and customer service support, enhancing office efficiency and client satisfaction
Certified Pharmacy Technician/Inventory Specialist
CVS Pharmacy
04.2008 - 10.2008
- Answered phones, screened calls for Pharmacist, managed patient profiles using the computer system
- Enhanced patient care by efficiently managing medication stock
Certified Pharmacy Technician
Walgreens
12.2005 - 01.2008
- Delivered exceptional customer service, ensuring accurate patient information and insurance verification
- Managed inventory, maintained accurate on-hand counts, and removed expired items, ensuring medication safety
Education
GED -
Glendale Community College
12.2024
PTCB Certified Technician -
Skills
- Medication management
- Communication skills
- Time management
- HIPAA regulations
- Dispensing medications
- Prescription processing
- Processing payments
- Drug monitoring
- Secure storage of medications
- Supporting pharmacy operations
- Order fulfillment
- Restock shelves
- Professional demeanor
- Interpersonal skills
- FDA compliance
- Team building
- Aseptic techniques
- Drug classification
- Refill requests
- Problem-solving aptitude
- Billing procedures
- Confidentiality practices
- Multitasking
- Drug safety
- Cash register operations
- Analytical skills
- Drug inventory control
- Prescription labeling
- Hematology and oncology care
- Labeling accuracy
- Medication storage and labeling
- Relationship building
- Interpreting orders
- Prescription management
- Product knowledge
- Team collaboration
- Medical terminology
- Ordering and stocking medications
- Organizational skills
- Cleaning and sanitizing
- Drug compounding
- Record preparation
- Supply restocking
- Pharmacy ethics
- Pharmacy and customer records management
- Pharmaceutical Ethics
- Excellent communication
- Sterile technique
- Insurance confirmation
Timeline
Certified Pharmacy Technician
CVS Health
07.2024 - 10.2024
Certified Pharmacy Technician
Molina Healthcare
08.2023 - 12.2023
Certified Pharmacy Technician
Centene Corporation
01.2023 - 08.2023
Certified Pharmacy Technician
UnitedHealth Group
06.2020 - 01.2023
Certified Pharmacy Technician
CVS Pharmacy
03.2020 - 06.2020
Technician
Medical Center Pharmacy
11.2019 - 01.2020
Clinical Support Specialist/IV Compounding Tech/Inventory Specialist
Coram CVS/Specialty Infusion Services
06.2019 - 10.2019
Pharmacy Care Technician
BRIOVARX Infusion Services Inc.
02.2019 - 03.2019
Case Management Specialist
McKesson
12.2018 - 03.2019
Senior Certified Pharmacy Technician
Aetna, a CVS Health Company
12.2017 - 10.2018
Clinical Pharmacy Technician
Magellan Rx Management
02.2016 - 11.2017
Certified Pharmacy Technician
GenRx Pharmacy
05.2015 - 03.2016
Certified Pharmacy Technician
Roadrunner Pharmacy
10.2014 - 03.2015
Certified Pharmacy Technician
Avella Specialty Pharmacy
02.2014 - 10.2014
Clinical Services/Member Services/Certified Pharmacy Technician
Humana Right Source Mail Order Pharmacy
09.2012 - 12.2013
Certified Pharmacy Technician
Extended Care-Saliba's
10.2009 - 10.2012
Administrative Assistant/CSR
Staff/Temps Per Diem Staffing
03.2009 - 10.2009
Certified Pharmacy Technician/Inventory Specialist
CVS Pharmacy
04.2008 - 10.2008
Certified Pharmacy Technician
Walgreens
12.2005 - 01.2008
GED -
Glendale Community College