Erin Dominguez Trejo
Fontana
Summary
Dynamic and dependable professional with a proven track record at Spark, excelling in customer service and efficient delivery management. Recognized for attention to detail and problem-solving skills, consistently enhancing customer satisfaction through timely order fulfillment and effective communication. Proficient in data entry and adept at building strong relationships with clients.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Delivery Driver
Spark
10.2022 - Current
- Operated delivery vehicle efficiently to ensure timely package arrivals.
- Loaded and unloaded goods, maintaining order and safety standards.
- Navigated routes using GPS systems to optimize delivery times.
- Communicated with customers regarding delivery status and inquiries.
- Delivered food orders efficiently within designated timeframes, ensuring customer satisfaction.
- Executed efficient shopping processes, ensuring timely and accurate order fulfillment.
- Collaborated with customers to clarify preferences, enhancing overall satisfaction and service quality.
- Utilized mobile applications for real-time inventory management and order tracking.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Increased customer satisfaction by providing timely and efficient grocery shopping services.
Data Entry Intern
American Security Products
07.2021 - 05.2022
- Processed high volumes of customer orders with accuracy and attention to detail.
- Utilized order management systems to track inventory levels and ensure timely fulfillment.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Trained new staff on company protocols and customer service best practices.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Parking Lot Attendant
San Manuel Casino
08.2020 - 09.2021
- Assisted in directing vehicles to appropriate parking spaces, ensuring efficient flow of traffic.
- Monitored parking lot for safety and security, reporting any incidents or irregularities promptly.
- Provided excellent customer service by greeting guests and addressing inquiries regarding parking policies.
- Maintained cleanliness and organization of parking areas, contributing to overall guest satisfaction.
- Adapted quickly to changing situations, ensuring smooth operations during busy periods.
- Facilitated vehicle flow by managing traffic control and parking in assigned area.
- Enhanced customer experience with friendly demeanor and prompt assistance when needed.
- Improved customer satisfaction by providing efficient and courteous service to patrons.
- Used hand signals or flashlights to direct motorists to parking areas or parking spaces.
Education
General Studies
Jurupa Hills
Fontana, CASkills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Time management
- Dependable and reliable
- Problem-solving
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Computer proficiency
- Deadline oriented
Languages
English
Native or Bilingual
Timeline
Delivery Driver
Spark
10.2022 - Current
Data Entry Intern
American Security Products
07.2021 - 05.2022
Parking Lot Attendant
San Manuel Casino
08.2020 - 09.2021
General Studies
Jurupa Hills
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