Summary
Overview
Work History
Education
Skills
References
Timeline
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Erin Corey

Markham,ON

Summary

Detail-oriented and adaptable customer service agent with a Bachelor's degree in Sociology, and 5+ years of customer support experience in a tech-forward environment. Excels in performance metrics, handling high volumes of customer interactions via phone and email, and managing data. Eager to maintain professionalism and strong communication to improve customer satisfaction, relationships, and team success.

Overview

8
8
years of professional experience

Work History

Customer Success Specialist

Kijiji Autos
Toronto, Ontario
11.2020 - Current
  • Provided technical assistance via phone and email for dealerships, advertising their inventory online.
  • Documented customer correspondence in CRM to track requests, problems, and solutions with high accuracy and compliance standards.
  • Consistently met and exceeded performance KPIs (case closure amounts, response time, customer satisfaction).
  • Collaborated with product and sales teams on programs and feature rollouts.
  • Managed multiple software platforms simultaneously to resolve complex customer inquiries.

Ceramic Studio Assistant (Summers)

Crafty Pots
Markham, Ontario
04.2017 - 08.2019
  • Assisted walk-in clients, and hosted studio events.
  • Assisted customers with selecting pieces and providing information on the process of creating ceramics.
  • Communicated effectively with clients regarding orders and delivery times.
  • Maintained records of sales transactions, inventory levels, customer orders.
  • Cleaned and maintained work areas, tools, and equipment used.
  • Assisted with inventory and material restocking

Education

Bachelor of Arts - Sociology

Queen's University
Kingston, ON
04-2020

Skills

  • Client communication (via phone and email)
  • Technical support (inbound and outbound)
  • KPI management
  • Salesforce CRM and ticketing system proficiency
  • Documentation accuracy
  • Feedback implementation
  • Microsoft Office Suite (Excel, Word, Outlook)
  • Data entry and organization
  • Critical thinking
  • Project collaboration and team flexibility
  • Multi-tasking in a fast-paced environment
  • Adaptability and self-motivation
  • Complaint resolution

References

References available upon request.

Timeline

Customer Success Specialist

Kijiji Autos
11.2020 - Current

Ceramic Studio Assistant (Summers)

Crafty Pots
04.2017 - 08.2019

Bachelor of Arts - Sociology

Queen's University

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Erin Corey